Account Growth Manager
Skills
- Proficiency in SMS routing and A2P messaging standards
- Experience interpreting and improving performance metrics such as completion rate (CR) and delivery success
- Strong analytical ability with tools like Tableau to convert traffic data into actionable routing and margin changes
- Experience collaborating cross-functionally with Sales, Carrier Partnerships, and Operations
- Ability to manage escalations and work under time-sensitive conditions
Responsibilities
- Manage performance and growth of 1–3 high-value messaging accounts with focus on routing quality, margin optimization, and traffic growth
- Monitor account traffic daily and execute routing strategies to meet defined financial and quality targets
- Design, test, and maintain custom routing configurations aligned to account-specific cost vs. quality needs
- Analyze completion rates, delivery trends, and market dynamics to identify optimization opportunities
- Act as the technical and commercial advocate for assigned accounts, coordinating internal resolution of routing or delivery escalations
- Collaborate as part of a triad with Sales and Customer Success to produce coordinated account plans, QBRs, and performance reviews
- Serve as Tier 2/3 escalation point for routing and SMS quality issues, working with Carrier Partnerships and technical teams
- Use Tableau and internal reporting to track account health, growth metrics, and quality KPIs
Education
- Bachelor's degree in a relevant field or equivalent professional experience
- Relevant telecom, CPaaS, or technical account management experience preferred
Benefits
- Remote work flexibility
- Health, dental, and vision insurance
- 401(k) retirement plan (company match may apply)
- Paid time off and company holidays
- Professional development and training opportunities
Average salary estimate
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