Human Resources and Business Services Director (0931 Manager III) - San Francisco Dept. of Homelessness and Supportive Housing

• Appointment Type: Temporary Exempt position, pending Permanent Civil Service exam process, limited to but not longer than one year. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process within one year. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.
• Application Opening: December 10, 2025
• Application Deadline: January 5, 2026
• Salary Range: effective 1/3/26 - $158,210 - $201,942 (Range A)

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our website at https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. 

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

What You’ll Be Doing

The position oversees the human resources and business services functions for the Department of Homelessness and Supportive Housing (HSH).

Human Resources: Oversee the department’s Human Resources (HR) team, including planning, monitoring, evaluation, and supervision of HR functions. Manages recruitment and selection processes, decentralized examinations, leave management, ADA and EEO compliance, and employee relations. Directs resource allocation for the unit and leads department-wide initiatives such as onboarding/offboarding, the PPAR Program, and the departmental hiring plan. Oversee payroll operations and provides strategic HR advice and consultation to management. Makes policy decisions and coordinates all budgets and work orders related to training and HR support. Works in close partnership with HSH’s Chief Equity Officer to implement practices that foster a thriving and equitable workplace, and monitors progress in key areas such as hiring, retention, and promotion. Serves as a key advisor to HSH’s executive leadership team on all HR matters and represents the department in various HR forums, including citywide labor negotiations and engagements with external partners.

Business Services: Supervises the Building Services Supervisor and oversees office management for HSH headquarters and satellite offices. Responsibilities include front desk reception, space buildouts, vendor and subcontractor coordination, purchasing, vehicle management, and employee expense reimbursements. Also manages the associated budgets and contracts that support HSH’s administrative operations.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.

• Education: Possession of a Bachelor’s degree from an accredited college or university; AND
• Experience: Five (5) years of professional human resources experience in one or more of the following areas: human resources operations, recruitment and selection, classification and compensation, employee and/or labor relations and benefits administration. Qualifying experience must include three (3) years of experience supervising human resources professionals.
• Education Substitution: Additional qualifying full time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.
• Experience Substitution: Master’s degree or graduate degree with major coursework in HR, business or public administration, industrial psychology or a related field may substitute for one year of experience.

DESIRED QUALIFICATION(S):
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

• Experience managing work in all areas of HR. 
• Experience managing a team of HR generalists.
• Experience managing payroll staff.
• Experience managing building services such as building improvement, office administration, front-desk office functions, and sub-contractor management.
• Strong verbal and written communication skills with exceptional attention to detail and customer service.
• Self-driven, motivated, and can operate with minimal direction, take initiative, and be resourceful in problem-solving.
• Ability to work effectively in a fast-paced environment with shifting priorities, and to juggle several projects at once.
• Ability to adapt to the needs of the organization and employees; comfortable working in an ambiguous environment and able to balance flexibility with structure.
• Ability to influence and drive change across the organization.
• Ability to build positive working relationships with all levels of employees and business partners.
• Enthusiastic support of HSH's mission and the ability to champion it at many different levels with a focus on diversity, equity, and inclusion.

Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to the recruitment analyst at [email protected]. Recruitment ID: RTF0162356-01153578

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.