Operations Team Lead, Training

About Carvana

Our mission is simple: we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana, we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines, they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

About the Team and Position

We’re seeking a high-energy, strategic Training Team Lead to lead the development of our Sell To Carvana Advocate team—responsible for delivering exceptional customer experiences and precise document review. In this highly visible leadership role, you’ll blend technical expertise, data-driven insights, and modern training methodologies (including AI tools) to help create and lead impactful learning programs that drive performance. 

This role also calls for strong people leadership, where you’ll be responsible for elevating your team’s performance—developing them into impactful trainers and preparing them to step into future leadership roles.

Success in this role requires strong interpersonal skills, mastery of adult learning principles, and a proven track record of growing talent. If you thrive on building future-ready teams and shaping high-performing, adaptable talent, we’d love to meet you.

What You’ll Be Doing

• Develop a team of future leaders!
• Share creative ideas to strengthen training programs, strategies, and materials for Sell To Carvana Advocates, Team Leaders, and Managers
• Identify skills gaps during and/or after training classes; partner to develop training material to address any skills gaps
• Coordinate all assigned projects, ensure projects are completed by target deadlines, and provide project status updates to management.
• Assist in maintaining a high level of employee morale by exhibiting a positive disposition and living our Carvana values
• Explore and implement innovative training techniques, including those leveraging Artificial Intelligence to enhance learning 
• Other duties as assigned.

What You Should Have

• Bachelor's degree in Training & Development, Business Marketing, Communications, Psychology, Education, or a related field required.
• 3-5+ years of experience in training, adult learning, or a related area; final level determined based on experience.
• 3+ years of leadership experience in customer-facing team environments and experience leading and developing other People Leaders.
• Demonstrated ability to drive operational efficiency with a strong sense of urgency.
• Excellent communication, including written, oral, facilitation, and presentation skills, specifically with stakeholders.
• Flexible, creative, and innovative, with the ability to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment.
• Solid organization, project management, and planning skills.
• Strong abilities in dealing with ambiguity, problem-solving, critical thinking, and being analytical.
• Solid understanding of adult learning methodologies, learning management systems, and training delivery platforms.

Other Requirements:

To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.