Sr Manager, Absence & Accommodations Support

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Sr Manager, Absence & Accommodations Support is responsible for leading a team accountable for the execution of Massachusetts, processes, and workflows involved in the delivery and support of leave of absence and accommodations support to BMS employees. The primary regional accountabilities for this position include North and South Americas plus Ireland.

They will ensure the customer experience remains consistent with BMS core values, company strategy, commitments, and goals. This role will maintain a work environment conducive to meeting operational performance targets and ensuring conformance with compliance for the services supported.

• Owns day to day operational relationship with third parties who partner with us to deliver absence management services, ensures delivery in line with SLAs, and that customer issues are resolved.
• Review and resolution of escalated absence related issues including those related to offsets.
• Build & maintain long-term relationships with customers & key stakeholders.
• Collaborate with Governance, Product & Process, and Relationship Management peer teams to ensure compliance with Federal and State guidelines by staying current while delivering service.
• Consult legal resources on decisions as needed to mitigate risk.
• Determine proper organizational structure to deliver service and execute operations
• Raise improvement opportunities to enhance operational efficiency through Product Based Operating Model structures
• Ensure that all knowledge content related to absence and accommodations is kept current
• Communicate proactively with PS Business Partners, business leaders, ad other People Organization peers, ensure proper compliance with internal and external policies and coding from a budgetary perspective
• Lead, develop and mentor the direct reports with a customer-centric mindset to provide excellent service to our employees and business partners
• Demonstrate technical expertise on the automated systems and processes in designated areas of responsibility
• Proactively develop and maintain technical knowledge remaining up-to-date on current trends and best practices related to absence and accommodations

Required Experience & Skills:

• Requires the capability to understand and apply actions related to The Family and Medical Leave Act (FMLA), state-specific FMLA programs such as Massachusetts’ FMLA, The Fair Labor Standards Act (FLSA), Worker Compensation, and The Americans with Disabilities Act (ADA).
• Bachelor's degree or equivalent preferred. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7-10 years’ experience) or equivalent combination of education, training & experience
• 3-5 years' experience working in a shared services environment
• At least 2 years people manager or significant team lead experience of a multi-country / geographically dispersed team
• Ability to influence and coach team members in order to achieve maximum operational performance
• Demonstrated ability to develop team and provide growth opportunities
• Working knowledge of HR and customer service software applications (i.e., Workday, SAP, ADP, Darwin, Fidelity, telephony, case management, knowledge management)
• Ability to handle multiple tasks simultaneously while remaining flexible to shift priorities quickly.
• Strong quantitative and analytical skills to enable assessment and prompt resolution of problems. 
• Strong interpersonal and communication skills to successfully manage client expectations and work/operate well with various personalities/capabilities in cross-functional teams, matrix environment.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.