Customer Success Director
Skills
- Executive-level relationship management and stakeholder engagement
- Strong presentation, written, and verbal communication skills
- Proven experience in strategic account planning and renewals
- Advanced understanding of social media networks and monitoring tools
- Experience working with global customers across regions and teams
- Familiarity with CRM and ticketing systems and updating account records
- Ability to multi-task, prioritize, and troubleshoot under pressure
Responsibilities
- Build trusted advisor relationships with executive sponsors to align Brandwatch solutions to customer strategy and business cases
- Develop and oversee customer adoption programs, training, and best practices to maximize ROI
- Manage renewals, lead retention strategy and collaborate with account managers on QBRs and upsell initiatives
- Identify expansion and integration opportunities to increase platform usage and subscription revenue
- Capture and escalate customer product requirements and manage expectations
- Support community development among customers to share best practices and lessons learned
- Maintain CRM and billing records for accounts and opportunities
- Coordinate with product support to resolve technical issues and enable customer success
Education
- Bachelor’s degree preferred or equivalent practical experience
- Continued professional development in customer success, marketing, or related fields preferred
Benefits
- Competitive base salary with opportunity for variable/bonus (role-specific)
- Global, collaborative team environment with career development opportunities
- Inclusive workplace and diversity, equity & inclusion initiatives
- Standard corporate benefits (healthcare, retirement plan options, paid time off)
- Reasonable accommodations available for candidates with disabilities
Average salary estimate
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Brandwatch is the world’s leading enterprise social intelligence company, allowing users to analyze and utilize conversations from across the social web. It is the perfect platform to make sense of the chatter about your brand online. We crawl...
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