Senior Account Manager - Commercial Insurance

About Us:

At The Richards Group (TRG), we believe the best business partnerships are personal. What matters to our clients matters to us. We listen and help find solutions to our clients’ complex problems. The Richards Group is a local, independent insurance, employee benefits, financial services, and human resources consulting firm founded in 1867. While we continue to grow, our commitment to delivering exceptional service and creative insights for our clients remains the cornerstone of our business. Our team of roughly 160 members now serves over 20,000 clients in Vermont, New Hampshire, and Massachusetts.

The Richards Group has been recognized as one of the Best Places to Work for 10 consecutive years and recently earned the 2025 Governor’s Excellence in Worksite Wellness GOLD Level Award. Achieving these humbling accolades is largely due to the extraordinary, talented, smart, and driven people on our team.

What We Have To Offer

We’re looking for an experienced Senior Account Manager to join our Commercial Insurance team. In this role, you’ll manage the overall service and administration of client accounts. You’ll work independently and collaboratively to support client needs, coordinate with carriers, and ensure timely, accurate service. This is a client-facing role where you’ll use your knowledge of Commercial Property & Casualty Insurance to maintain and enhance long-term relationships while supporting client profitability. This position involves managing a complex book of business, taking a lead role in retention efforts, and contributing to broader departmental goals. This position offers flexibility with the option to work remotely; however, we value in‑person collaboration and require some onsite participation for training, team building, and strategic meetings. The team aims to meet in person at least once a week to maintain cohesion. Qualified candidates must be residents of VT, NH, MA, or NY.

What You Bring

A solid foundation in Commercial Property & Casualty Insurance, backed by practical experience and a genuine commitment to outstanding client service. You thrive on managing client relationships with professionalism and care, balancing attention to detail with the ability to see the bigger picture. Whether working independently or collaborating with a team, you understand the importance of clear communication, timely follow-through, and delivering solutions that meet both client needs and business goals. Your expertise allows you to confidently navigate complex insurance matters, supporting clients through every step of the issuance and renewal process.

• Manage client accounts through the issuance and renewal cycle.
• Serve as a trusted point of contact for clients, carriers, and internal teams.
• Analyze coverage needs and recommend tailored solutions.
• Prioritize tasks and maintain accuracy in a fast‑paced environment.
• Manage a complex book of business with a focus on retention.
• Oversee billing, invoicing, and renewals.
• Lead communication among clients, producers, and carriers.
• Mentor team members and support departmental goals.

• High school diploma or equivalent; professional designations a plus.
• Active Property & Casualty license with CE credits maintained.
• 3-5 years of commercial insurance experience.
• Complex account management preferred.
• Strong communication, organization, and relationship‑building skills.

• Purpose and Community: We wholeheartedly embrace a culture of giving back and maintaining strong ties to the communities that we serve.
• Remote and Hybrid Flexibility: We’ve embraced workplace flexibility and have positions that are work from home, at an office, or a hybrid of both.
• Social Connections: We take every opportunity to have a good time as a team including our Cocktails and Colleagues happy hour series, Employee Appreciation Day, Red Sox games, comedy shows, concerts, holiday lunches, team and department retreats, virtual trivia and costume contests…the list goes on!
• Benefits and Wellbeing: TRG takes a wholistic approach through benefits, compensation, education, programming and support services that encompass and invest in our colleagues’ social, financial, physical, and emotional well-being.
• Professional and Personal Development: TRG understands the importance of all of growing both professionally and personally and will make sure you’re getting the experience, education, and licenses necessary to ensure you develop and grow. 
• Furry Friend Pet Insurance: Let’s be honest - for many of us, pets are part of the family. TRG offers pet insurance so you can worry less about unexpected veterinary bills.

Additional Information

All job offers are contingent upon the successful completion of a background check.

EEO Statement: The Richards Group is committed to inclusiveness, equity, and accessibility. We encourage all qualified candidates to apply.

Please note that The Richards Group participates in E-Verify should you be selected for a role with our company we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about E-Verify please visit E-verify.gov.