Client Success Associate

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.

Location: New York, NY (Hybrid- Three days per week in the office, subject to change)

We are looking for a passionate, results-oriented individual to join our team as a Client Success Associate. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients and our Client Success team sits at the heart of this mission. As a CSA, you will cultivate exceptional experiences and sustained value for CompStak customers by acting as their trusted advisor and advocate from point of sale through renewal. Be a vital part of our continued success!

• Proactively manage a roster of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
• Manage the onboarding of new customers; gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
• Coordinate and deliver basic and advanced training, while advising customers on best practices
• Resolve customer issues, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk; consistently renew and expand customer contracts, meeting and exceeding personal and team goals
• Drive customer advocacy in the form of references, referrals, and case studies
• Own our University vertical, including new sales, onboarding and implementation
• Actively participate in the evolution of CompStak; insist on excellence in our own Client Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are successful!

• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Deep understanding of the commercial real estate industry 
• Working knowledge of Salesforce.com and other customer success tools
• Undergraduate degree (BA/BS)

• 2+ years’ experience in Account Management or SaaS Customer Success roles
• A verifiable track record of customer retention and growth through passionate customer service

Total Compensation range: $67,000 - $95,000 

About CompStak

Launched in 2012, we’ve built a network of over 30,000 brokers, appraisers and research professionals across the country, using a unique crowdsourced model. Our clients enjoy the foremost lease and sale transaction data combined with a robust analytics platform. CompStak’s unique data and intuitive platform is used by the world’s largest real estate investors, lenders, brokers and appraisers to compare properties, underwrite investments and loans, close deals and track market trends.

CompStak has over 100 team members in the US and overseas; and we continue to grow. We’re backed by top VCs and industry players like Morgan Stanley, Canaan Partners, IA Capital, Transamerica, Moody’s, RealPage, 500 Startups, and Daily Mail Group, and have raised over $75m to date. Our HQ is in New York City, we have regional offices in Atlanta, Chicago and Los Angeles, and we have an international office in Belgrade, Serbia.

We pride ourselves on an environment that is fun, collaborative, and rewards hard work. We look forward to the value that future employees will add to our amazing teams!

CompStak is an equal opportunity employer that celebrates employees and applicants of all identities, backgrounds, abilities, and perspectives. We foster a welcoming work environment that supports diversity and inclusion, and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process, please let us know. All employment decisions are made on the basis of qualifications, merit, and business need.