Recruiter

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

Location

San Francisco (4+ days/week in our Mission office)

The Opportunity

Behind every great customer experience is a series of herculean efforts performed by folks that rarely get the recognition they deserve. At Assembled, we're on a mission to empower these heroes with the tools they need to scale exceptional support operations. As the second recruiter on our fast-growing team, you'll help us build the exceptional team that builds exceptional products.

This isn't just another recruiting role — it's a chance to shape the culture and future of a company that's transforming how the world's leading brands deliver customer support. You'll be a culture bearer, a strategic partner, and a driving force in bringing together the special group of people who will define Assembled's next chapter.

What You'll Do

As a full-cycle recruiter and key presence in our San Francisco office, you'll:

• Champion our talent strategy across technical and GTM roles, from initial outreach through offer acceptance and beyond

• Be the face of Assembled in our Mission/Potrero office, creating memorable candidate experiences that reflect our values of empathy, curiosity, and determination

• Partner strategically with hiring managers and leadership to design hiring processes that identify not just skilled professionals, but future Assemblers who will thrive in our culture

• Build meaningful pipelines through creative sourcing strategies, thoughtful inbound programs, and strategic agency partnerships

• Elevate hiring excellence by coaching and empowering managers to own their part of the process while you provide expert guidance

• Balance scale with soul — managing high-volume recruiting while ensuring every candidate feels the care and attention they deserve

• Shape compensation philosophy through data-driven benchmarking and thoughtful offer strategies

• Drive continuous improvement using metrics and insights to refine our hiring approach

About You

You're not just an experienced recruiter — you're someone who believes that recruiting is fundamentally about relationships and human connection. You:

• Bring 4+ years of full-cycle recruiting experience, including at least 2 years in-house

• Have proven success at an early-stage company (Series B or earlier), competing for and winning top-tier talent

• Excel at recruiting diverse talent across diverse functions, from engineers who build the future to GTM leaders who bring it to market

• Thrive in ambiguity and naturally bring structure to undefined challenges

• Are a confident compensation strategist, skilled in benchmarking, negotiation, and crafting compelling offers

• Partner effectively with executives and senior stakeholders as a trusted advisor

• Feel energized by going above and beyond to create exceptional experiences for candidates and employees alike

• Love in-person collaboration and are excited about being in our SF office 4-5 days per week

Why Assembled?

Join a special group of people who learned the ropes at companies like Stripe, Google, Airbnb, and more. We're a fast-growing, empathy-driven team that encourages transparent communication, bias toward action, and open disagreements (without the ego).

All Assemblers are encouraged to act like owners, and our compensation packages reflect that. Between competitive equity, comprehensive health coverage, 401(k), monthly stipends for wellness and learning, catered lunches, and more — we take care of our team in big and small ways.

Most importantly, you'll be building for the teams who are quietly carrying their companies each day — and for the customers who just want answers. Your work will directly impact how millions of customer interactions happen every day.

Ready to help us assemble something extraordinary?