Assistant Front Office Manager - The Little Nell

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.  

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.  

For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Position Summary 
The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely with—and in the absence of—the Front Office Manager. This role is responsible for overseeing front desk functions, optimizing room revenue, and managing room inventory in alignment with established procedures and brand standards. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager.

The salary range for this position is $70,000 - $75,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until August 17, 2025.

Essential Job Functions/Key Job Responsibilities
•    Assist with supervisory responsibility including but not limited to: scheduling, progressive discipline, performance evaluation and termination   
•    Performs as Manager on Duty as required 
•    Oversee and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines 
•    Oversee and coach property policies and standards at the Front Desk ensuring the best experience for every guest
•    Monitor and coach employees to Forbes Five-Star and AAA Five-Diamond standards for all Front Office ensuring the very best customer service for every guest every time
•    Ensures guests receive exceptional service and assist with guest complaints
•    Train new staff and cross train in the slow seasons for development and motivation; coach as needed 
•    Take a visible leadership role towards hotel guests  
•    Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest.
•    Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting 
•    Demonstrate working knowledge of safety and fire procedures   
•    Other duties as assigned  
 

Education & Experience Requirements 
•    College degree preferred
•    2 years hotel experience in a supervisory position required
•    Ability to communicate in English and Spanish preferred

Knowledge, Skills & Abilities  
•    Knowledge in computer programs such as Microsoft Office  
•    Proficient knowledge in company policies and procedures 
•    Detailed knowledge of internal processes, workflows, and decision-making protocols 
•    Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
•    Proficient knowledge of industry regulations and how they affect business operations 
•    Skill in assigning tasks and responsibilities to team members based on their strengths 
•    Ability to work effectively with different departments to achieve business objectives 
•    Skills in managing relationships with both internal and external stakeholders 
•    Ability to delegate tasks effectively, empowering teams while maintaining accountability 
•    Ability to handle interpersonal and team conflicts in a constructive manner 
•    Ability to handle difficult customer interactions and ensure high levels of satisfaction 
•    Ability to manage multiple priorities and projects simultaneously without sacrificing quality 

Work Environment & Physical Demands
•       Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•       Regularly work indoors with no adverse conditions  
•       Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster