Senior Manager, Customer Quality Assurance

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!

Job Summary:

The Senior Manager, Customer Quality Assurance, leads the customer-facing quality strategy across aerospace programs, ensuring all products and services meet or exceed customer expectations and regulatory requirements. This role is critical in driving continuous improvement in quality systems, enhancing customer satisfaction, and maintaining compliance with industry standards such as AS9100, FAA, and EASA. 

Duties and Responsibilities:

• Serve as the primary quality interface for key aerospace customers, managing expectations, issue resolution, and performance metrics 
• Oversee compliance with AS9100, FAA, and EASA Part 145 standards—including audits, certifications, and inspection systems—in collaboration with the Internal QMS Quality group 
• Lead root cause analysis and corrective action processes (RCCA/8D) for customer-reported issues, ensuring timely resolution and communication 
• Collaborate cross-functionally with Engineering, Operations, and Program Management to drive quality improvements 
• Monitor and report on key performance indicators (KPIs), such as PPM, MRB value, and NPR disposition time 
• Champion initiatives in customer FAI optimization, APQP, software QA, and supplier delegation management, in collaboration with the Supplier Quality group 
• Mentor and develop quality assurance staff, fostering a culture of accountability and excellence 

Core Qualifications:

• Bachelor’s degree in Engineering, Quality, or a related field; Master’s degree preferred 
• 7+ years of experience in aerospace quality assurance or a relevant field 
• 5+ years of experience in a leadership role 
• Proven ability to manage customer relationships and lead cross-functional teams 
• Deep understanding of aerospace standards (AS9100, FAA, EASA) 
• Strong analytical, communication, and problem-solving skills 
• Proficiency in quality tools (8D, FMEA, SPC) and systems (ERP, Power BI, Salesforce) 

Experience-Based Qualifications:

• Lean Six Sigma certification (Green Belt or higher) 
• Experience in software quality assurance for aerospace applications 
• Familiarity with supplier quality and aftermarket support 

The starting pay range for this position is $119,400 - $143,300 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off