Manager, Leadership Development Programs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Overview:

The Leadership and Functional Learning team focuses on growing great leaders and developing the critical skills that support the business. The Manager, Leadership Development Programs will lead best-in-class learning and development experiences to enable colleagues to grow and develop their leadership skills. This candidate will support the design and delivery programs and as well as thought leadership and innovation, analysis and impact measurement, budget management, and process ownership and compliance of our leadership development programs.   

This position requires the ability to deliver high quality work in a fast-paced dynamic environment to support our colleagues’ and leaders’ development. Successful candidates will be results-driven, adaptable to change, have an external and enterprise mindset, and be able to manage competing priorities within tight deadlines. 

Key Responsibilities:

• Lead end-to-end program management for leadership development programs (e.g., Leadership @ Amex) from planning, contracting, vendor and budget management,  learning design, communications and engagement, metrics tracking, and on-site coordination with key partners and leaders
• Partner with external vendors to design and review the learning curriculum and content for our leadership development programs
• Provide program consultation and collaborate with our Colleague Strategic Partners (HR Business Partners) and other stakeholders across CEG to promote awareness and engagement with our programs
• Identify and carry out data analyses, develop insights and make recommendations, to drive continuous improvement of our leadership development programs
• Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place 
• Conduct ongoing research on leadership development external best practices and recommend strategies for continuous improvement
• Build and support our leadership development strategy and approach through key strategic projects 

Experience:

• 6+ years’ experience in HR with experience in learning and/or leadership development program management, with a proven track record in designing and developing innovative colleague experience strategies with a focus on leadership and learning solutions  
• Experience in supporting the design and delivery of high-quality, end-to-end colleague-centric learning strategies as a self-starter with a solution-focused mindset 
• Strong end-to-end project management skillset and attention to detail; track record of timely delivery of high-quality work
• Demonstrated ability to apply analytical skills to draw insights and make data‐driven recommendations
•  Strong collaboration and relationship building skills across stakeholders both internally and externally to drive results
• Ability and desire to operate in the gray and learn quickly; flexibly adjust to navigate a variety of situations, and operate in a fast-paced and dynamic environment
• Excellent communication and presentation skills

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.