Director, Human Capital Risk Management & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a part of the Colleague Experience Group (CEG) we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. 

Functional Description:

The Director, Human Capital Risk Management & Governance role is a new position focused on managing workforce and people related risks across American Express globally.  The Director will be a part of the CEG team (Human Resources) and report into the Vice President Talent Risk & Governance. The incumbent will be responsible for designing and delivering on the overall Human Capital risk management and governance framework at the company.

Key Responsibilities:

• Design and implement sustainable HR Talent processes to assess workforce skills and staffing levels
• Provide guidance to CEG and Enterprise process owners on identification, assessment, control, measurement, monitoring and reporting of Human Capital related risk
• Learn CEG and People related processes, demonstrating strong levels of curiosity and willingness to present control improvements.
• Support the design and delivery of talent risk metrics and reporting to management committees, risk committees and boards
• Support regulatory exams as required, to ensure the company is prepared to provide necessary documentation, addressing inquiries from regulators, and demonstrating compliance with legal and regulatory requirements and supervisory expectations
• In alignment with second line of defense risk oversight, develop incremental standards, testing and reporting related to Human Capital risks
• Collaborate with senior leadership, support the development of the organization’s risk appetite for human capital risks and monitor adherence to the established thresholds.
• Develop strong working relationships with partners across CEG and Global Risk & Compliance to drive Enterprise-wide impact
• Influence and help embed a strong risk-aware culture, encouraging proactive risk management behaviors at all levels.

Minimum Qualifications: 

• 8+ years experience in banking/financial services industry including experience with HR, People or Workforce Risk Management 
• Strong understanding of risk management requirements and implications for Global Financial Institutions
• Strategic thinking skills, including translating vision into action, connecting dots, and bringing ideas to execution 
• Ability to synthesize, analyze and present data to senior leaders to inform solutions and measure impact 
• Ability to influence and partner across a broad range of stakeholders. able to collaborate and gain buy-in through influence and partnership 
• Strong communication skills, both verbal and written, with all levels of the organization 

Preferred Qualifications:

• Experience driving organizational and culture change management 
• Proven ability to navigate a large organization, bring others along and influence change 
• Superior organization, decision making and planning skills with the ability to manage multiple projects simultaneously and work autonomously 

Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex Policy, hybrid colleagues are required to work from the office a minimum of 3 days per week). You understand and agree that changing your role to hybrid designation and/or requiring you work from the office in accordance with the Company’s applicable Amex Flex Policy will not deem you eligible for separation pay under the Company’s applicable severance pay plans.

Guardian

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions