Program Manager - Global Commercial Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities:

Strategic Program Management

• Collaborate with leadership to develop and execute a strategic program roadmap that aligns with the organization's objectives.
• Lead the planning, coordination, and execution of high-impact programs, ensuring alignment with business priorities and timelines.

Stakeholder Engagement

• Build and maintain strong relationships with key stakeholders, including engineering leaders, product owners, and business partners.
• Facilitate communication and collaboration across cross-functional teams, ensuring a unified approach to achieving program goals.

Risk Management

• Identify potential risks and issues associated with programs and implement proactive mitigation strategies.
• Monitor and report on the status of programs, providing timely updates to leadership on progress, challenges, and resolutions.

Resource Allocation and Budget Management

• Work closely with the leadership to allocate resources effectively, ensuring the optimal use of talent and budget for program success.
• Track and manage program budgets, making recommendations for adjustments as needed.

Continuous Improvement:

• Drive continuous improvement initiatives within Global Commercial Services, identifying opportunities to enhance efficiency, streamline processes, and implement best practices.
• Foster a culture of innovation and adaptability, staying informed about industry trends and emerging technologies.

Qualifications

- Bachelor's or Master's degree in Business, Project Management, Engineering, or related field.

- Proven experience as a Program Manager in a technology or engineering environment.

- Strong understanding of project management methodologies and tools.

- Excellent communication, presentation, and interpersonal skills.

Preferred Qualifications

- Project Management Professional (PMP) or other relevant certifications.

- Experience working in the financial services industry.

- Familiarity with Agile/Scrum methodologies.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.