Customer Success Manager, Mid Market Central
About the Role
As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.
Who you are
- Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
- Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
- Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
- Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
- Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
- Proven track record of driving product adoption and supporting long-term customer growth
What you will do
- Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
- Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
- Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
- Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
- Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
- Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
- Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction
Must Haves
- 5+ years of Customer Success experience, ideally in enterprise SaaS
- Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
- Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
- Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
#LI-EM3
At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Abnormal AI is hiring a Customer Success Manager to drive platform adoption, retention, and expansion for midmarket accounts in the Southwest by aligning product value to customer business goals.
Lead strategic post-sale relationships at Abnormal AI to drive adoption, retention, and expansion for mid-market and enterprise customers across the Ohio Valley region.
Pathstream is hiring an Enterprise Customer Success Director to own strategic enterprise portfolios, secure renewals and expansions, and translate outcomes into clear ROI for executive stakeholders.
Enterprise Customer Success Manager needed to lead GRC transformation for mid-market and enterprise customers, driving adoption, retention, and expansion at Sprinto.
ServiceNow is seeking a Global Client Director to lead executive relationships and drive multi-million-dollar growth across strategic finance and banking accounts while coordinating global virtual teams.
Boulevard is hiring a Strategic Account Manager to steward and grow relationships with high-value clients, driving upsell, renewals, and long-term retention for our self-care platform.
Lead strategic client relationships and drive campaign performance at Almedia’s fast-paced New York office, using data-led insights to grow accounts and deliver measurable results.
Lead strategic post-sale relationships at Abnormal AI to drive adoption, retention, and expansion for mid-market and enterprise customers across the Ohio Valley region.
Virtuous is hiring a Customer Success Manager to partner with mid-level nonprofit customers, drive product adoption, manage renewals, and identify upsell opportunities.
e.l.f. Beauty is hiring a Senior Director to lead Amazon North America strategy and execution, driving revenue, margin, and brand growth across a multi-brand portfolio.
Abnormal AI is hiring a Customer Success Manager to drive platform adoption, retention, and expansion for midmarket accounts in the Southwest by aligning product value to customer business goals.
Avery Dennison is hiring a Strategic Account Manager to grow and manage Medical Tapes accounts across North America by developing strong OEM relationships and delivering profitable, differentiated tape solutions.
Lightcast is hiring a Customer Success Manager to drive adoption, retention, and expansion by using data-driven insights and executive-level influence to deliver measurable customer outcomes.
Lead and grow Xero’s enterprise accounting partner relationships by driving activation, upsell and strategic business planning across your assigned territory.
Oversee is hiring a Technical Account Manager to lead technical onboarding, integrations, and adoption of AgentSee for TMC customers, shaping processes as the first hire in this function.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
