Enterprise Customer Success Manager - US
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round
The Role
Are you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced Enterprise Customer Success Manager to join our dynamic B2B SaaS company that’s revolutionising the way businesses operate in a nascent market!
Imagine being at the forefront of change as our customers transition from outdated manual processes—think spreadsheets, emails, and folders—to harnessing the power of our cutting-edge GRC Automation tool. In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time.
If you’re passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team that's not just changing how work gets done but also shaping the future of the industry. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows.
- Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value mid-market accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell).
- Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support.
- Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals.
- Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships.
- Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks.
- Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders.
- Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale.
- 6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts.
- Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results.
- In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space.
- Strong project management skills, capable of handling multiple complex initiatives.
- Excellent communication and relationship-building skills with senior stakeholders.
- Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes.Proficiency in CRM tools and data analysis software.
- Remote First Policy
- Dental, Vision, Health insurance
- Yearly new skills development reimbursement
- Device reimbursement
- WFH Setup
Ready to make a difference? We can’t wait to meet you!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Avery Dennison is hiring a Strategic Account Manager to grow and manage Medical Tapes accounts across North America by developing strong OEM relationships and delivering profitable, differentiated tape solutions.
Boulevard is hiring a Strategic Account Manager to steward and grow relationships with high-value clients, driving upsell, renewals, and long-term retention for our self-care platform.
Lead strategic client relationships and drive campaign performance at Almedia’s fast-paced New York office, using data-led insights to grow accounts and deliver measurable results.
Lead and grow Xero’s enterprise accounting partner relationships by driving activation, upsell and strategic business planning across your assigned territory.
Abnormal AI is hiring a Customer Success Manager to drive platform adoption, retention, and expansion for midmarket accounts in the Southwest by aligning product value to customer business goals.
Lead enterprise customer outcomes at WRITER by managing renewals, driving adoption, and embedding best practices for content at scale across multi-stakeholder organizations.
Lead delivery and contracting for commercial-scale solar projects—owning negotiations, team development, and processes that accelerate deals from RFP to signed contract at a fast-growing cleantech startup.
Lead and scale the implementation and account management function for Wheelbase, driving customer success, growth, and efficient onboarding across RV and automotive customers from Austin, TX.
Mursion seeks a strategic Customer Success Manager to be the primary post-sale partner, driving adoption, retention, and expansion of immersive simulation learning solutions.
Oversee is hiring a Technical Account Manager to lead technical onboarding, integrations, and adoption of AgentSee for TMC customers, shaping processes as the first hire in this function.
ServiceNow is hiring a Client Director (Banking/Finance) to lead executive engagement and drive strategic, multi-million-dollar growth across large enterprise accounts using ServiceNow solutions.
Lightcast is hiring a Customer Success Manager to drive adoption, retention, and expansion by using data-driven insights and executive-level influence to deliver measurable customer outcomes.
Manage and grow a defined enterprise territory for Dow Jones, driving renewals, upsells and new-business opportunities through strategic relationship-building and consultative selling.
To become a trust currency for B2B commerce.
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
