Senior Manager, Talent Acquisition Program Mgmt

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a dynamic and accomplished Talent Acquisition Senior Manager to drive the COE in a strategic direction across the globe. This highly visible role will provide thought leadership, operational excellence, and program oversight for our global Talent Acquisition function, with a strong focus on technology enablement, process optimization, and programs.

As the Senior Manager, this role will oversee the end-to-end implementation and continuous improvement of our Talent Acquisition technology stack—including Workday Recruiting—and lead the design and execution of key COE Programs. You will partner closely with cross-functional leaders, People technology, People Systems, and other operational teams to ensure our talent acquisition practices and processes align with business objectives and deliver a best-in-class candidate and stakeholder experience.

Key Responsibilities:

• Provide strategic leadership for the Talent Acquisition COE, establishing best practices, governance, and continuous improvement initiatives across global TA operations
• Play a key role in the enterprise-wide implementation, future optimization, and adoption of Workday Recruiting and associated TA technologies, ensuring solutions align with organizational goals and industry best practices
• Drive program management for critical TA initiatives, including Employee Referral program, direct hire agency management, and interview scheduling (Blue tool), ensuring seamless execution, stakeholder engagement, and measurable results
• Manage key centralized programs and maintain performance through analytics and reporting, leveraging data-driven insights to inform continuous improvement and strategic decision-making
• Build a direct hire agency management program from the ground up
• Serve as a liaison between Talent Acquisition, HRIS/technology, and business leaders to assess needs, prioritize projects, and manage resources for TA programs
• Oversee risk management, change management, and compliance efforts throughout project and program lifecycles, proactively identifying challenges and driving timely resolution.
• Lead UX from a complete TA technology stack perspective for all impacted personas.
• Develop and maintain process maps for the end-to-end global TA processes, and to use for change management and end-user adoption
• Lead user acceptance testing (UAT), data migration, and post-implementation support to ensure optimal system performance and user experience
• Continuous evolution of AI and Automation within our Talent Acquisition process and technology stack
• Evaluation to future TA tools to ensure alignment, reduce redundancies, and evaluate for potential in-house build.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Strong candidate identified

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Certifications such as PMP, Scrum Master, or Six Sigma are highly desirable.
• Knowledge of Workday modules beyond Recruiting and experience with candidate engagement tools.
• Expertise in change management, data migration, and systems integration.
• Strategic mindset with the ability to translate business needs into scalable TA solutions.
• Bachelor’s degree in Business Administration, Human Resources, Communication, Information Technology, or a related field
• 8+ years of progressive experience in talent acquisition and program management with a minimum of 5+ years’ experience as a recruiter and/or sourcer
• Demonstrated expertise in large-scale implementations, including recent hands-on ATS implementation experience
• Proven ability to lead cross-functional teams, influence executive stakeholders, and manage complex, global projects and programs
• Experience building key programs from scratch
• Deep knowledge of talent acquisition processes, emerging technologies (including AI), and basic global compliance requirements
• Strong analytical, problem-solving, and decision-making skills with a track record of driving operational excellence and program ROI
• Exceptional communication, leadership, and interpersonal skills
• Experience managing multiple TA programs and projects simultaneously in a complex, matrixed organization

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 138,500.00 to 200,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.