Workplace Experience Coordinator I

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

People at Valon

People are what make Valon great, and investing in People drives the business forward. In this role, you’ll be the pivotal, welcoming force ensuring our rapidly expanding team thrives in a positive, supportive, and well-organized workplace.

About the Role

The Workplace Experience Coordinator I is an on-site coordinator supporting our mortgage lending operation. You’ll assist with the day-to-day office experience, helping ensure the workspace is organized, well-stocked, and welcoming for employees and visitors.

This role focuses on execution and support, working closely with Workplace Experience and local leadership to help coordinate onboarding, employee events, office logistics, and basic vendor coordination. You’ll play an important role in supporting employee satisfaction and fostering a positive office environment while gaining exposure to workplace operations in a fast-growing fintech company.

Responsibilities

• Support employee experience initiatives, including office events, weekly meals, and team gatherings

• Assist with onboarding logistics for new hires to ensure a smooth and welcoming first day experience

• Provide administrative and logistical support for mortgage lending file operations, including managing incoming and outgoing shipments (e.g., FedEx), document handling, and coordination to ensure timely and accurate file movement

• Help maintain a clean, stocked, and organized office, including kitchen supplies and shared spaces

• Submit requests and coordinate with vendors and building management as directed

• Provide administrative and logistical support for team travel, meetings, and on-site activities

• Assist with planning and execution of company-wide off-sites and local team events

• Serve as a friendly, helpful point-of-contact for employees in the office

• Perform general office support tasks and other duties as assigned
  

Ideal Background

• 1–2 years of experience in an office support, administrative, hospitality, or customer service role

• Interest in workplace experience, office operations, or people-focused roles

• Comfortable following established processes while learning new systems and tools

• Ability to prioritize tasks and stay organized in a dynamic environment
  

Minimum Qualifications

• High school diploma or GED required

• Strong communication skills, both verbal and written

• Basic proficiency with Google Workspace (Gmail, Calendar, Docs)

• Positive, service-oriented attitude with a willingness to learn

• Strong attention to detail and organizational skills
  

Benefits

Compensation: Competitive salary and 401(k) plan

Health & well-being: Comprehensive medical, dental, and vision benefits

Food & meals: In-office snacks and drinks, plus Bagel Fridays

Commuter benefits: Pre-tax deductions for public transportation, rideshare services, and parking expenses

Grow together: Company-wide orientation, learning and development opportunities, and regular review cycles with 360-degree feedback

Generous time off: 17 days of paid time off, sick days, and 11 company holidays

Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.