Info Systems Security Tech I

Compensation Range:

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• The Information Systems Security Technician will be responsible for day-to-day implementation and compliance in operating with the County's Information Security Policy from both technical and administrative perspectives.

• The Technician must possess a high level of experience and proficiency to interact with customer security needs over the phone, through remote tools, or in person.  The Technician must enter work orders and follow up on work orders in the Help Desk system.  This position monitors and implements security compliance, and performs basic network infrastructure maintenance functions.

• This position is deemed essential and may be required to work during inclement weather, natural disaster, other emergency situations and/or when the County offices are officially closed.

REPORTING RELATIONSHIPS

• This position has no supervisory authority and reports directly to the Technical Services Manager.

ESSENTIAL JOB FUNCTIONS

• Assist management with daily operations, procedures and compliance monitoring.

• Install and support network-based applications.

• Administer Active Directory and Sharepoint groups, computers, and password policies.

• Perform simple network administrative functions including but not limited to domain management, email systems, and server administration.

• Assist with the creation, implementation, and project oversight of security standards, policies, and procedures.

• Implements compliancy rules for various information systems.

• Support or assist in application, network and compliance reviews and assessments for the IT department and other County agencies.

• Determine the customer's issues by gathering information, analyzing symptoms, and coming to a resolution.

• Follow established service level agreements, properly update work orders, and enter work order resolutions

• Handle problems and escalated issues using remote access tools when possible

• Provide customers with the current status of work orders

MINIMUM QUALIFICATIONS 

• Four-year degree in computer science or related fields, and a minimum of one (1) year experience in Information Technology field and/or equivalent combination of acceptable training and experience which has provided the required knowledge, skills, abilities, education and experience adding up to five (5) years.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to maintain 100% customer focus when providing IT services.

• Working knowledge of Microsoft desktop operating systems, Microsoft Office products (Outlook, Word, Excel, and PowerPoint); and possess the computer skills to learn software programs quickly.

• Familiarity with Active Directory Users and Computers tools, Office 365, SCCM, and VMWare.

• Ability to perform a variety of tasks; possess strong organizational skills and attention to details skills; and the ability to maintain flexibility to multitask as needed.

• Application knowledge of and ability to complete job responsibilities under privacy guidelines such as the County Information Security Policy, HIPAA and CJIS.

• Ability to communicate effectively with customers, peers, and policy-making bodies within the County.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Certifications desired, but not required:  CompTIA Security+, CompTIA Network+

• A valid driver’s license is required criminal background check are required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Operate standard office equipment

• Sitting long periods of time in an office environment

• Occasionally moving computers

• Occasionally lifting up to 30 pounds

The County of Lancaster offers comprehensive benefits to our employees.  Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.