System Specialist

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

Employment Status:  Full Time       Year Round

Wage Range: $63,000 to $66,000 /year salary

Minimum Age: 21

Background Check Required: No  

Driver Verification Required: Yes  

POSITION SUMMARY:
The System Specialist will work closely with the Schweitzer’s local IT team and with Alterra’s Enterprise Systems & Network groups, with a focus on performing skilled work in the design, installation, configuration, and maintenance of computer systems, networks, and related equipment. This position is responsible for the functions of varies systems including network.

The System Specialist will also be responsible for creating and maintaining up-to-date documentation system integrations as well as the network itself.  The specialist shall perform upkeep and ensure accuracy of system and network monitoring, such as bandwidth graphs, and up time. Prior knowledge and experience troubleshooting across the OSI model, leveraging appropriate tools and utilities to diagnose layer 1 through layer 3 problems, extensive knowledge of DNS and DHCP, and the use and interpretation of packet capture.

The ideal candidate will have systems experience beyond the world of systems and possess cross-disciplinary network administration skills and helpdesk experience sufficient to perform skilled server and PC troubleshooting. Furthermore, the position will utilize appropriate terminology when documenting, explaining, or escalating issues both locally and to the Enterprise level. This position will be supporting infrastructure across four base areas with many on-mountain restaurants and business locations and is expected to be able to troubleshoot and support business critical applications and POS hardware as needed.

ESSENTIAL DUTIES

• This position requires evening, weekend, and holiday work.  As a resort we are open 7day/week most of the year as well as all holidays.  
• Management of hardware and software systems
• Management, maintenance, installation, and ownership of corporate and enterprise LAN/WAN equipment, consisting of Cisco, Meraki, and Ubiquiti.
• Execute add/move/changes pertaining to VLAN, subnet, IP, device assignments and configuration
• Conduct site surveys and meet with other department contacts to plan and coordinate new/upgraded cabling, infrastructure, and equipment
• Develop and maintain documentation, diagrams, configuration templates, procedure manuals, troubleshooting guidelines, knowledge base articles, and asset inventory information. Configuration, maintenance, tracking, and documentation of many Class B subnets and associated IP schemas
• Support and maintenance of physical layer and infrastructure, including analog, twisted pair Ethernet, and fiber optic infrastructure, including installation and termination of cabling through complex and occasionally outdoor rugged environments
• Support of SCADA (supervisory control and data acquisition) systems within our Snowmaking environments as well as supporting software such as the SMI Controller, SnowSAT, Weather stations, etc.
• Configuration and Support of the RFID Axess Gate System and Pick Up Boxes.
• Manage camera networks, both for security and public webcam systems.
• Secondary support of Marketing technology efforts, base area music, guest access cameras, digital signage (PingHD, IRIS, MtnPowder).
• Handle escalated tickets in a timely fashion
• Architect, research, evaluate, plan, coordinate, and execute solutions related to new projects, upgrades, replacements, or enhancements of the network
• Maintain and support vendor relationships, procure pricing and technical specifications for equipment and projects
• Manage and assist third party contractors on large scale development projects
• Assist with Systems and Help Desk related functions during high season operations and special events
• Support of VOIP phones and systems for end users.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• High School diploma or equivalent required
• Degree in CS/IS/IT or other related discipline desired; equivalent work experience or combination of education and experience will be considered
• CCNA Certification Strongly Preferred

Preferred Experience:

• Have a basic understanding of ski resort operations
• Minimum of 5 years professional experience in the field of IT
• Minimum of 3 years professional experience directly related to Network Administration, Network Engineering, or advanced technical support of IP networking in a corporate/enterprise environment supporting 100+ users on a large campus
• Hospitality experience a plus

Requirements:

• A valid Idaho Driver’s License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines
• Ability to ski at an intermediate level required
• This is an onsite position. Applicants are expected to be present at the resort five days a week.

Qualifications:

• Experience managing multiple software systems.
• Experience with advanced networking concepts such as switch stacks, LANs, VLANs,
• Experience with ITSM ticketing system
• Experience with L1 network infrastructure, including installation, termination, and troubleshooting
• Strong technical skills and ability to troubleshoot problems. Ability to read, create, and interpret technical documentation. Interpersonal communication skills, oral and written.
• Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects.
• Must be passionate about IT and continuing education

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Ability to work in a rugged mountain setting in a cold weather environment (ideal candidate will ski or snowboard)
• Have a neat & clean appearance in compliance with the resort grooming standard

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 25 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Schweitzer Mountain Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Schweitzer Mountain Resort to be a positive influence on the transformation of the resort and its associated lines of business.