Senior Revenue Operations Manager

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

The Senior Revenue Operations Manager is responsible for the analysis of sales-related data to increase overall sales productivity and results. This important role will be focused on four key categories, day to day operations, technology, GTM process and GTM performance across the GTM organization. This individual will review current tools and document current processes looking for improvements in workflow and efficiency.  Identify single points of failure, blockers to efficient workflow and find solutions to streamline processes.  Data integrity is key to all operations so this individual will identify data lapses and fix the process and update the data.  

The Revenue Operations Manager will help develop standardized practices, methodologies, tools and business processes aimed at improving efficiency and effectiveness while growing revenues. The individual will support and drive effective and timely development and training of other team members and assist overseeing projects to ensure consistent data collection, reporting and analytics and metrics.

Responsibilities

• Serve as the support contact for guidance, trouble-shooting and problem-solving specific sales, opportunity and forecasting data questions and requests from sales representatives

• Look at ways of streamlining and automating processes to compile and analyze data from various different sources and systems.

• Implement policies and procedures to ensure data integrity and cleanliness of Salesforce data and all other system data

• Act as a key cross-functional liaison between Revenue Operations, Sales, Customer Success, Marketing, Legal, Deal Desk, Systems and other departments.

• Tracks key metrics such as activities, funnel stages, pipeline, bookings, region and product based analytics, deal sizes and close cycles.

• Performs ad hoc analysis as needed across multiple data sets.

• Manage dashboards and build visuals so teams can easily understand business health and meet goals.

• Work closely with leadership and team members on supporting strategic sales initiatives. Support may include development of the program, providing insights, data, metrics and reporting on progress and initiatives updates.

• Triage and troubleshoot operational issues and optimize processes/infrastructure/systems for scale

• Ad-hoc projects from executive leadership on an as needed basis

• Collaborate with leadership on the sales force overall performance, efficiency and effectiveness.

• Collaborate with Marketing on Demand Generation and Enablement strategies and execution.

• Work cross-functionally with Sales, Finance, Product, Marketing teams and other stakeholders to share insights and centralize information.

• Build new hire and onboarding programs to train and enable new hires for the Sales team

• Design and maintain sales territories

• Support SIP design and implementation

Requirements / Qualifications 

• 5 years’ experience in finance, operations

• Strong working knowledge of media, automotive, and technology markets, regions, verticals and global sales and revenue drivers is desired

• Highly organized and detail-oriented with the ability to provide recommendations with thorough, thoughtful, succinct data 

• Capability to manage, audit and connect disparate data sets

• Advanced conceptual, analytical, and problem-solving abilities

• Ability to identify, collect and manage data analysis of varying size and scope

•         Strong written / verbal communication & presentation skills; able to convey complex information simply/concisely 

• Strong interpersonal skills with the ability to work independently and within a team environment

• Possess a unique blend of technical, business and people skills with a desire to drive results 

• Strong knowledge of Excel, PowerPoint, Google Sheets, Google Slides

• 5+ years of experience with Salesforce.com, SAP

• Bachelor’s Degree or similar training will enhance candidacy 

Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

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