Senior Sales Operations Manager

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

We’re looking for a Senior Sales Operations Manager to join our Operations team and be the strategic backbone of our growing sales organization. In this role, you’ll partner with senior leadership members to shape how our sales team operates and functions, ensuring operational excellence across every stage of the sales cycle. From building scalable systems to driving accurate forecasting and ensuring our team has the tools, playbooks, and processes to win, you’ll be a key driver in helping Stitch grow.

What You’ll Do

• Lead comprehensive sales process optimization by designing and implementing our sales playbook, standardize procedures, build essential templates and collateral, and manage the contracting process, including SOW reviews and redline negotiations.
• Drive pipeline management excellence by maintaining rigorous CRM hygiene in HubSpot, automating pipeline health checks, and leading weekly strategic pipeline reviews to ensure accurate forecasting and deal progression.
• Orchestrate team organization and accountability by facilitating sales team meetings with strategic agendas, implementing seller accountability frameworks for individual selling plans, and ensuring consistent execution of sales methodologies.
• Own onboarding and enablement programs, designing comprehensive training programs and documentation to ensure all new hires and current team members are educated on our sales processes and tools.
• Provide strategic data analysis and reporting by establishing sales KPIs at both organizational and individual levels, delivering actionable sales metrics and insights, and using data to drive continuous improvement in sales performance.
• Identify patterns in deal flow and proactively recommend content or support needs to Marketing and leadership.
• Plan and execute our annual Sales Kick Off, aligning team energy and strategy with company goals.
• Identify and implement operational improvements by evaluating tools, processes, and methodologies that can enhance seller effectiveness and efficiency, staying ahead of industry best practices in sales operations.

What Does Success Look Like In This Role?

• You're confident in your expertise to support and challenge sales leadership on strategic decisions and process improvements
• The sales team relies on you as their go-to resource because you consistently deliver solutions that make selling easier.
• CRM data is clean, pipeline forecasting is accurate, and leadership depends on your reporting for quarterly planning.
• You proactively identify process improvements and implement systems that save the team time on administrative tasks
• Your insights drive both revenue growth and cross-functional alignment.
• You stay curious, continuously learning and implementing new tools and practices that keep our sales team operating at the highest level.

• Flexible PTO policy

• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana