People Operations Manager

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. 

About This Role

We’re looking for a seasoned People Operations Manager to lead the day-to-day operational excellence of our global HR function. You’ll be the go-to expert who keeps our people systems running smoothly across the US, Canada, and the UK. Beyond managing our HR technology stack and multi-country payroll, you’ll be a trusted advisor for managers, a data-driven strategist, and a collaborative partner across teams. Your work will make it easier for everyone to focus on what matters most—building a thriving culture and growing a world-class team.

What You'll Do

HR Systems & Data

• Own and administer our HR and people platforms; be the system expert and first point of contact
• Build custom reports and dashboards that turn workforce data into actionable insights
• Evaluate and optimize our HR tech stack to boost efficiency and the employee experience

Employee Lifecycle Management

• Collaborate with Talent, Operations, and L&D to deliver a seamless onboarding experience
• Manage our employee offboarding process ensuring smooth transitions
• Support critical annual programs including Open Enrollment, Performance Reviews, and Employee Engagement initiatives
• Coach and support first line managers
• Partner with Recruiting, Operations, Finance, and L&D for smooth, aligned people programs
• Act as the HR lead on cross-team projects requiring people expertise
• Build strong relationships with vendors and external partners

Payroll & Benefits Administration

• Partner closely with Finance and Accounting on payroll processing ensuring accuracy across US, Canada, and UK
• Manage benefits administration including enrollments, life event changes, and inquiries across regions
• Work with external vendors—leave administrators, brokers, EORs—to ensure flawless service delivery

Employee Engagement & Experience

• Design and implement engagement strategies that truly connect our remote and hybrid teams
• Measure effectiveness and continuously improve based on feedback and data

Compliance & Risk Management

• Stay on top of employment laws across multiple countries and ensure our policies are aligned
• Proactively spot risks and advise on compliance solutions to keep us protected

What Does Success Look Like In This Role?

• Our people processes run smoothly behind the scenes because you proactively identify solutions before they’re needed.
• You think in systems as our team grows in size and spreads across new geographies.
• Employees’ questions and inquiries get answered quickly, with care and attention to detail.
• You actively enrich the employee experience—from creating a smooth systems onboarding process, to providing on-demand guides and documentation for a remote-first team, to building new people programs that truly make a difference.
• You support and coach our people managers to foster a culture of high performance and people-centric that aligns to our core values. 
• You project manage key annual employee lifecycle programs with precision and follow-through.
• You help the company stay ahead of compliance changes and suggest proactive solutions.

• 5+ years in HR or People Operations
• Hands-on payroll and benefits management in the US and a strong plus for supporting other countries 
• Deep knowledge of HRIS and HR tech platforms
• Solid grasp of US employment law, and familiarity with Canadian and UK regulations a bonus 
• Skilled in building reports, analyzing people data, and making strategic recommendations
• Experienced coach for people managers 
• Proven designer of employee engagement programs for distributed teams
• Strong project management chops to lead big annual programs
• Vendor management experience with benefits brokers, leave admins, and global EORs
• High attention to detail, especially around sensitive employee data and payroll
• Clear communicator who can translate complex HR topics to diverse audiences
• Proactive problem solver comfortable navigating ambiguity
• Must be eligible to work in the United States without visa sponsorship now or in the future.

• Flexible PTO policy

• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana