People Operations Associate

The role

SoFi is seeking a People Operations Associate to join our People Operations team, where our mission is to deliver exceptional service and seamless support to employees and our internal HR partners. This role will report to the People Operations Manager and work closely with People Business Partners, Talent Acquisition, and Payroll to ensure a smooth and positive experience across the entire employee lifecycle — from hiring and onboarding to development and offboarding.

As the first line of support for employee questions and inquiries, you will play a critical role in shaping how employees experience HR, providing timely and accurate guidance while helping to resolve issues with care and professionalism. We’re looking for someone who combines outstanding customer service skills with a passion for process, systems, and operational excellence.

What you’ll do:

• Serve as the first point of contact in our People ticketing system, delivering timely, empathetic, and accurate responses to employee inquiries.
• Provide clear guidance and resolution to employee questions, escalating or partnering with internal HR experts when needed.
• Partner with People Business Partners to manage daily administrative needs, ensuring employees and managers receive efficient, consistent support.
• Maintain data accuracy and integrity in Workday to enable seamless processes across downstream systems.
• Audit employee data and documentation to ensure compliance, completeness, and a smooth employee experience.
• Build strong relationships with internal HR partners by providing reliable and collaborative support that helps them serve employees effectively.
• Proactively identify inefficiencies and partner with the broader People team to streamline workflows and enhance service delivery.
• Support the I-9 program, including employee outreach, completion, and TNC management, while ensuring a positive employee interaction throughout the process.
• Ensure proper documentation and compliance in employee files.
• Contribute to People team initiatives and projects with a service-first mindset, ensuring changes are implemented in a way that enhances the employee experience.

What You'll Need:

• 2+ years in an administrative role, preferably within HR or a service-focused function.
• Strong customer service orientation with the ability to handle inquiries with empathy, professionalism, and discretion.
• Detail- and process-oriented, with proven ability to manage confidential information.
• Experience with Workday and ServiceNow is a strong plus.
• Proficiency with Excel and Google Sheets.
• Ability to self-start in an unstructured environment and navigate ambiguity with confidence.
• A true team player with a can-do attitude who can build strong, trusting relationships with both employees and internal HR partners.
• Strong written and verbal communication skills, with the ability to connect with employees across all levels and backgrounds.