Senior Manager, Operational Excellence - Account Excellence

Role Overview

Sodexo is seeking a Senior Manager, Operational Excellence - Account Excellence for Campus Food Services in Arizona, New Mexico and Colorado. This is a virtual position, and the candidate may reside within the geography close to a major airport. This position will require 50% travel. Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions. Joining us at one of our campus sites enables you to positively influence college students' well-being and create a healthy learning environment. 

What You'll Do

• Be responsible for delivering best in class operations by leveraging process, tools, standards, reliance on data and SME teams
• Drive Customer experience through back of the house excellence and compliance to standards
• Participates in territory planning and aligns activities according to plan
• Identify applicable and actionable operational improvements for individual accounts to drive satisfaction and retention
• Own action plans in alignment with territory planning and regional planning for account performance, own recovery of identified unit.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Can create a continuous quality improvement culture that drives operational efficiencies.
• Utilizes all operational processes to drive continuous improvement and celebrate successes through benchmarking, measuring progress and reporting.
• The regional operations support team will own and drive operational excellence outcomes of Sodexo in alignment with each client sites contractual requirement.
• Effectively work with COE deploys, embeds and ensures Sodexo standardized processes are in place, that drives operational excellence and our service and contractual commitments that are: Predictable, Reliable, and Repeatable.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s Degree or equivalent experienceMinimum Functional Experience: 5 years