Regional Director, Ticket Operations

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

The Regional Director, Ticketing Operations will directly support all NASCAR Consumer Strategy & Ticket Operations initiatives.  The Regional Director will have direct oversight of the track ticket operations in their region.  The position collaborates closely with Regional Consumer Sales staff and Consumer Marketing on optimizing Ticket Sales and the guest experience.

The Regional Director, Ticketing Operations will focus on leading directors within their region to achieve successful planning, strategy and execution of all ticket operations.  This role oversees the entire ticket operations to ensure that customers are experiencing a first-class guest experience from the purchase process through to the event weekend. 

Essential Duties

• Participate in all corporate initiatives and make recommendations on ways to enhance and/or simplify our ticket operations process
  • Digital ticketing
  • Managing the ticketing system for efficiency opportunities through existing and new controls in addition to daily balancing
  • Consistent evaluation of our online buying experience

• Coordinate pricing & secondary market strategy

• Oversee track ticket Directors & Sr. Managers in region
  • Coordinate training opportunities
  • Lead projects assigned at regional tracks

• Assist with product training for the Consumer Services and Consumer Sales teams

• Assist the Regional Ticket Operations staff on special project needs (including Reseating & declined payment plans)

• Work closely with the Consumer Services Management team to ensure all action forms are being answered in acceptable time frames

• Ensure all Event Weekend Ticket Operations are completed

• Collaborate with Consumer Sales & Consumer Marketing Teams

• Provide weekly reports to leadership

• Work closely with Corporate Sales/Partnership Marketing on corporate fulfillment process and tracking

• Assist in developing & implementation of efficiency opportunities within the Ticket Operations

• Review track websites for accuracy and efficiency opportunities

• Work with fulfillment staff for any printing/fulfillment needs

• Ensure compliance with all company controls

• Additional tasks/projects as deemed necessary by management

• Responsibilities also include interviewing, hiring, and training leaders & employees; planning, assigning, and directing work, as needed; coaching employees and resolving concerns 
• Other duties as assigned.

Qualifications

• Bachelor’s degree from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience.  Bachelor’s degree in business, sport management, marketing, or related field preferred
• Minimum experience of six (6) years with ticketing software, Ticketmaster preferred
• Qualified candidate should have a strong knowledge of current sports ticket sales and operations
• Box office experience preferred
• Able to manage projects from conception to implementation
• Familiarity with the sport of NASCAR is a plus
• Knowledgeable in current and forward-looking technologies evolving the business of ticket sales and operations
• Excellent communication skills, both verbal & written
• Ability to lead teams in a fast-paced, revenue-driving environment 
• Self-motivated with ability to multitask
• Effective interpersonal and leadership skills
• Excellent people skills fostering ability to interact professionally with internal and external clients at all levels within the organization 
• Ability to manage budgets effectively 
• Ability to effectively present information to employees, management, stakeholders and prospects in both oral and written form 
• Flexibility to work necessary hours including evenings, weekends & holidays 
• Customer service focus; committed to catering to potential clients at every level
• Strong attention to detail and accuracy
• Ability to navigate and problem solve situations with timely resolutions
• Proficient with Microsoft Office, with an emphasis on Excel, Word, and Outlook; proficient with internet programs and applications, i.e., Ticketmaster
• Previous CRM Platform experience required

Apply Now!

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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