Sales Engineer

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

At Smarsh, we attribute much of our success to the strength of our team members. To build on this momentum, we’re searching for a highly qualified sales engineer who will be responsible for combining technical knowledge with sales skills to provide solutions that meet customer needs. They will work closely with our Sales Account Management team and our customers to understand their requirements to deliver tailored technical solutions

• Pre-Sales Support:
• Engage with potential clients to understand their technical requirements and pain points.
• Provide technical presentations, demonstrations, and product walkthroughs to customers.
• Collaborate with the sales team to create proposals and presentations tailored to the client's needs.
• Develop and deliver technical content (e.g., product specifications, case studies) to help in the sales process.
• Collaborate with Product and InfoSec teams for Security Assessments and RFPs.
• Collaborate with internal teams to ensure successful customer POCs.
• Product Expertise:
• Demonstrate deep knowledge of products and services to effectively address customer needs.
• Stay updated on industry trends, competitive products, and technological advancements.
• Provide technical assistance in configuring products for specific customer requirements.
• Solution Design:
• Work with customers to design and propose solutions based on their technical needs and requirements.
• Customize and configure solutions based on the client's budget, timeline, and specifications.
• Maintain strong relationships with existing and prospective clients.
• Act as the technical point of contact between the customer and the company.
• Address client inquiries and resolve technical issues during the sales cycle.
• Post-Sales Support:
• Ensure smooth implementation of the product after the sale.
• Provide training and technical support to customer's post-purchase.
• Ensure ongoing customer satisfaction and identify opportunities for upselling or cross-selling.
• Sales Process:
• Assist the sales team in closing deals by providing technical expertise and support.
• Prepare detailed and accurate technical documentation.
• Contribute to achieving the sales team’s targets and objectives.

• Bachelor's degree in a relevant field (e.g., project management, business administration, engineering).
• 2+ years of experience in Sales, Engineering, or Technical Support roles in B2B SaaS company.
• Experience working with customers in regulated industries.
• Proven experience with Financial Compliance and/or Contact Center Recording
• Proven experience with Analytics
• Excellent communication and interpersonal skills.
• Strong technical aptitude and problem-solving abilities.
• Ability to understand customer needs and translate them into technical solutions.
• Knowledge of the sales process and ability to work in a sales-driven environment.
• Proficiency in CRM software, Microsoft Office Suite, and product-specific desktop/mobile-based software.
• Ability to work under pressure and manage multiple priorities.
• This position may require travel to client sites, trade shows, or conferences.

• Preferred Qualifications:
• Call Recording experience with Cisco, Webex, Microsoft Teams, and other telephony platforms
• Experience installing and configuring mobile applications

• Competitive salary and performance-based incentives
• Comprehensive health benefits package
• Opportunities for professional growth and development
• Collaborative and inclusive work culture

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.