People Operations Generalist

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we'll deliver success:

The People Operations Generalist plays a key role in driving the effectiveness, consistency, and scalability of our People programs. You will support and optimize a wide range of HR processes from onboarding and data management to compliance and employee support. This role is ideal for someone who is detail-oriented, process-minded, and motivated to build strong, employee-centric operational foundations across the organization.

• Track, manage, and maintain People Operations contracts and vendor documentation.
• Manage the People inbox, triaging and responding to Tier One employee inquiries (e.g., benefits, payroll, employment verifications, and general “Where do I find XYZ?” questions).
• Coordinate and process background checks, offer letters, and employment verifications.

• Maintain and update employee records, files, and documentation in HR systems.

• Support mail management including printing, mailing, and responding to document requests.

• Manage onboarding and offboarding processes to ensure a consistent and positive employee experience.

• Process employee changes and updates (e.g., promotions, title changes, manager updates).

• Provide operational support for People programs, including engagement, compliance, and benefits initiatives.
• Input, maintain, and process employee data accurately in HR systems.

• Prepare and distribute basic reports related to headcount, employee changes, and other HR metrics.

• Ensure data integrity and consistency across systems and processes.
• Ensure all People processes and documentation comply with company policies and employment laws.

• Manage secure storage and retrieval of employee records, contracts, and sensitive information.

• Assist with audits and compliance checks as needed.

• 1-3 years of experience in HR, People Operations, or a related administrative role.

• Exceptional organizational skills and strong attention to detail.

• Excellent written and verbal communication skills.

• Proven ability to handle confidential information with professionalism and discretion.

• Comfortable managing multiple priorities in a fast-paced, dynamic environment.

• Familiarity with HRIS and document management tools.

• A proactive, problem-solving mindset and genuine enthusiasm for helping people.

• Experience with HR systems such as Rippling.

• Basic knowledge of employment law and compliance requirements.

• Working knowledge of benefits administration (e.g., FSA, HSA, commuter benefits, medical/dental/vision, leave programs, or open enrollment processes).

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $95k to a max $129k annual salary. We tend to anchor our pay in the middle of this range ($112k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

Apply for this job

We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.