Staff Business Systems Analyst - Workday Compensation - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

About the Team:

This role sits in People Technology Product organization. We work collaboratively to enable delivery and support of multiple HR priorities, executing operational plans as well as designing and implementing Workday solutions that provide an awesome end user experience for our Workforce.

About the Role:

We are seeking an experienced and highly collaborative Staff Business Systems Analyst. A primary area of focus will be Workday Advanced Compensation (key areas: Core HCM, Advanced Compensation, and Advanced Reporting skills. Time and Absence experience a plus). You will leverage deep technical and functional process expertise to develop scalable technology solutions for our workforce.

What you get to do in this role:

• Be part of the team that builds, improves, and maintains solutions for our employees, where Workday HCM as system of record and ServiceNow as primary system of engagement play starring roles.
• Combine your strategic thinking and deep HR Technology domain expertise to tackle complex business problems by breaking them down and developing creative, high-quality solutions, all while never losing sight of the big picture.
• Draw on your proven Workday HCM expertise (Core HCM, Advanced Compensation, Advanced Reporting) to shape the future. Take full advantage of our WD product investment in a way that scales for the future and flows seamlessly with our internal instance of ServiceNow.
• Collaborate with a variety of partners. Work with internal-facing Product Pods and business stakeholders to deliver connected experiences that put the employee at the center, ranging from strategic initiatives to more immediate technical needs. Use your excellent communication skills to advocate with fellow technologists and business stakeholders.
• Thought leadership. Keep up with changes in the landscape (ex. emerging functionality from future WD releases). Partner with Technical Product Managers and product-based pods to drive and consult on key business initiatives, enabled through new or existing functionality.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• BE/M Tech degree in Information Systems or related discipline; Advanced degree a plus.
• To be considered for this role, candidates MUST have 6+ years of experience working in the HR technology ecosystem with proven advanced technical knowledge of Workday: Core HCM, Advanced Compensation, Advanced Reporting, EIBs and calculated fields.
• Advanced working knowledge of business process redesign principles, tools and techniques.
• Excellent verbal and written communication skills. Comfortable with variety of stakeholders (business and technical, executives as well as end-user)
• Ability to lead and work collaboratively within a business unit team and have strong influencing skills.
• Capable of managing multiple priorities and complex tasks in a dynamic work environment
• Highly motivated and driven, with keen attention to detail and the ability to multitask in a self-managed environment.
• Growth mindset, passionate about learning and sharing what you know with others

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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