Senior Sales Operations Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Aligned to specific customer accounts, the Senior Sales Operations Specialist will support the opportunity, quoting, contracting, and forecasting process
• Point of contact for managing customer & field support issues for new commercial models
• Monitors customer entitlement and usage data regularly to identify any discrepancies or potential overages
• Work with IT, pricing operations, and compliance to identify & fix any entitlement or usage data issues
• Send monthly entitlement and usage reports to customer and account executives
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Support customer renewals in migrating to new commercial models
• Work closely with compliance on existing subscription usage data and to onboard customers
• Ensure Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface to Deals Desk, Finance, Legal, and Use verification as needed (i.e. revenue recognition & special T&Cs)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support sales organization’s requirement for Customer licensing compliance

Our ideal candidate: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years of proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Proficient in PPT, Word, and Excel
• Experience with a CRM system
• Has been in a role supporting Sales Reps and Sales Territories
• Strong listening, analytic and organizational skills
• Ability to prioritize to meet business needs
• Effective communicator, both written and verbal
• Team Player with positive attitude ready to work in a fast-paced environment
• Results Driven

For positions in this location, we offer a base pay of $92,300 - $152,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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