Who We Are

At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

What you’ll do

• Own the full sales cycle — from pipeline generation to close — across key accounts.

• Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.

• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.

• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.

• Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.

• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.

• Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

What you’ll need

• 2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.

• Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.

• Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.

• High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.

• Exceptional communication, storytelling, and demo skills.

• Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Bonus Points

• Previous experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow.

• Experience joining or helping scale an early-stage (Seed → Series B) startup.

• Recognition for top performance — President’s Club, top 10 %, or rapid promotions (BDR → AE → Enterprise).

• Comfort demoing or discussing APIs, workflow builders, or automation platforms.

What We Offer

• Impact: Be the driving force behind our revenue growth, shaping the success of our product and company.

• Growth: Be a founding member of Serval’s GTM team. Elevate your career in tandem with Serval’s rapid expansion.

• Culture: Join a fast-paced team that values velocity, high performance, and fun.

• Compensation: Competitive salary, equity, and a comprehensive benefits package.