Fast Facts

The Sales Operations Administrator at Savvas Learning Company plays a vital role in supporting the sales organization by enhancing sales productivity and customer service through effective management of pre-sale activities and order processing.

Responsibilities: Serve as the primary contact for the sales team for presale and order support, manage complex deals, ensure compliance with financial policies, and facilitate communication with internal teams to resolve issues.

Skills: Strong organizational skills, problem-solving capability, attention to detail, customer service orientation, professional communication skills, and teamwork.

Qualifications: High School Diploma, strong organizational and customer service skills, adaptability to change management, excellent communication, and proficiency in Microsoft Excel; Salesforce experience desired.

Location: United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $75,000.

SUMMARY

The Sales Operations Administrator supports the Savvas Learning Company Sales Organization. Sales Operations helps drive the salesforce productivity and effectiveness while providing the highest level of customer service for the sales organization to help ensure successful sales. Sales Operations is solution oriented and applies logical and rational decision making to resolve all unique customer challenges while ensuring solutions work within the systems and policies.

Individuals within Sales Operations are assigned a specific sales market to support. The Sales Operations Administrator partners with their assigned sales market and serves as a single point of contact for the sales team in all pre-sale activities, quotes, and day-to-day related support. The Administrator understands the quote-to-cash process for order processing which includes the applications and tools that support the process. Sales Operations understands the details and reasoning of a particular sales order or quote and the financial rules, system requirements, deployment and infrastructure constraints, and business compliance guidelines.

RESPONSIBILITIES

• Serve as a single point of contact for the Sales team for presale and order activities and day-to-day support.
• Create or manipulate quotes using Salesforce quoting tool adhering to all Finance, Business and System policies and structure.
• Partner with Sales to manage complex and non-standard deals from presale through delivery; provide oversight on deals to ensure accurate invoicing and delivery; communicate deal status to Sales.
• Respond to Sales phone calls and emails; act as an agent of the Sales team to facilitate requests or solve escalated issues; liaison with internal teams including Customer Service to ensure quotes are efficiently processed for revenue or issues are resolved.
• Create spreadsheets and other documentation to accurately represent the proposed structure of a complex deal; provide clear and complete direction to order processing to reduce any booking delays.
• Participate in pre-sale deal teams; provide input on systems and order processing to ensure compliance.
• Review deals for accuracy and completeness; conduct quality control on orders to verify required non-standard approvals are obtained and documented; ensure deals are compliant with revenue recognition rules.
• Prepare deferral calculation for all non-standard payment requests; interpret and draft credit analysis overview and route for approval.
• Record and track time allocation metrics.
• Assess order holds and other issues and formulate solutions to reduce delays in recognizing revenue.
• Review escalated scenarios or issues; use systems and other resources to identify the scope of the issue; determine solutions and provide direction to other groups, as appropriate, to resolve.
• Have knowledge of the schedule of authority for approvals outside the systematic routing; articulate approval requests; facilitate for appropriate approvals.
• Review, document, and process spend requests through Finance systems; engage Legal and Finance as required based on the specifics of the spend request and in accordance with the Savvas Gifting Policy.
• Manage executed contracts by coordinating with Legal and Finance to ensure compliance for order processing.
• Deliver strategic insights to sales leaders to facilitate data-driven decision-making.
• Recommend and drive process improvements.
• Manage and prioritize multiple tasks.
• Demonstrate teamwork, dedication, and a commitment to excellence.
• Interact with all levels of management; communicate effectively verbally and through email.

QUALIFICATIONS

• High School Diploma or equivalent required.
• Highly organized with the ability to prioritize workload to meet deadlines.
• Demonstrated ability to learn quickly and be adaptable to change management within processes and/or applications.
• Strong customer service and teamwork skills.
• Professional demeanor to maintain and enhance relationships.
• Able to problem solve through thorough research and analytical skills.
• Must have excellent organizational skills, and be detail-oriented.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts.
• Microsoft Excel experience is required.
• Salesforce experience is desired.

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