Sales Operations Manager - job 1 of 3

About the role:

Samsara is looking for a Sales Operations Manager to play a critical role in scaling systems, processes and policies for the organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class sales organization. This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the pre-sales customer journey.  

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. 

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Partner with our sales and cross-functional leaders to develop strategies to enable our Global Sales team to scale effectively, including process optimization, process redesign, or development of new processes/policies for our largest Enterprise customers
• Intake, assess, and prioritize requests and improvement opportunities based on business impact and effort to create a long-term roadmap
• Develop operational measurements to identify business process issues and provide recommendations and solutions to business problems. Identify key opportunities for improvement through quantitative and qualitative insights, and through cross-functional partnerships
• Work on complex initiatives relating to corporate strategy and long-term goals
• Partner with the Salesforce Systems team to automate workflows and enhance systems processes by providing business requirements and considerations, conducting UAT testing, and leading Sales communications 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 6-8 years of experience in a Sales Operations role or experience in similar growth or operations roles in a dynamic environment
• Ability to drive organizational change by project managing complex, cross-functional initiatives 
• Excellent communication skills with the AVP+ levels of the organization
• Proficiency in Salesforce.com and the overall sales technology ecosystem
• Strong organizational skills and business judgment with the ability to handle business and technical projects from end-to-end
• Experience in Lead to Cash systems and business processes
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Prior demonstration for both roll-out strategies and implementation of new workflows to large sales organizations
• Ability to work with others to structure complex, ambiguous strategic problems for the leadership team and build a case for making impactful changes
• Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional
• Familiarity with Product Management and/or Six Sigma best practices is a plus, but not required

An ideal candidate also has:

• Salesforce CPQ Experience
• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• Experience as a Salesforce administrator is a plus, but not required