Office Services Associate

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Pay: $25.00/hr

The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams.  Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.

• *Ensure that job tickets are properly filled out before beginning work.

• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.

• *Follow procedures to run jobs in proper order.

• *Communicate with supervisor or client on job or deadline issues.

• *Meet contracted deadlines for accepting, completing, and delivering all work.

• *Troubleshoot basic equipment problems.

• Be able to lift up to 50 lbs. on a regular basis.

• Prioritize workflow.

• Performs Quality Assurance on own and work of others.

• Load machines with various paper, toner, supplies.

• Answer telephone, emails, and place service calls when needed.

• Interact with clients in person, over the phone or electronically.

• Adhere to Williams Lea policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.

• May train new Office Services Associates.

Supervision

• Number and title(s) of direct reports (if any): n/a
• Received: Lead Office Services Associate, Supervisor, Manager, Director

Job relationships

• Internal: This position works closely with the Office Services team
• External: Clients

Job qualifications

• High school diploma or equivalent.

• Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.

• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.

• Familiar with general back office procedures to meet and maintain client satisfaction.

• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

• Good written and verbal communication skills, including professional telephone and email etiquette.

• Attention to detail with good organizational skills.

• Must be able to meet deadlines and complete all projects in a timely manner.

• Ability to handle sensitive and/or confidential documents and information.

• Able to make independent decisions that conform to business needs and policy.

• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

• Must work well in a team environment.

• Must be able to interact effectively with multi-functional and diverse backgrounds.

• Ability to work in a fast-paced environment.

• Must be self-motivated with positive can-do attitude.

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans