Managing Director

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

This individual is primarily responsible for sector growth by delivering the proposition to new-from-new and new-from-existing clients within their sector. This growth-focused role requires a strategic leader who has the knowledge and experience to anticipate client needs, understand the market environment, and identify new business opportunities. Senior-level client engagement and consultative skills are a prerequisite for success, as is working closely with Operations to ensure effective service delivery.

Base Salary: $160,000 – $170,000
Preferred Location: Wheeling office (Columbus candidates will be considered)
Travel: Approximately 10% (primarily between Wheeling and Columbus offices)

Key Responsibilities

• Sector Leadership

  • Establish sector platform, set sector strategy, develop proposition, and execute action plan.*

  • Ownership of P&L, budget & EBIT delivery for sector.*

  • Instill a growth culture across the sector.

  • Deliver on sector annual growth targets.*

• Client & Market Development

  • Establish and cultivate industry relationships that can be leveraged to develop new business.

  • Acquire and develop long-term relationships with key strategic clients at the executive (decision maker) level.*

  • Develop growth plan for the sector leveraging market trends and industry intelligence.*

  • Establish target list of prospective clients (in partnership with BD) and develop a portfolio of new business.*

  • Establish target list of revenue streams with existing clients to support growth strategy.*

  • Partner with Business Development, Operations, and functions to design and deliver saleable business solutions for both new and existing clients.*

  • Lead client opportunities as the sector head – including RFP processes, consultancy reviews, audit activities through to contract close.*

  • Understand client’s business priorities to effectively and expeditiously sell WLT services.

  • Sell full suite of WLT services with a focus on creative and strategic offerings related to the needs of the sector.

  • Ensure the sales-to-contract process is followed, including the updating of Salesforce.com.*

  • Lead contract negotiation process.

• Strategic & Financial Oversight

  • Identify sector investment priorities. Create business case for investment and measure ROI.

  • Manage client segmentation (separations and investments).

  • Responsible for client retention by maintaining senior-level relationships allowing proactive identification of client risks or opportunities and work with operations teams to effectively respond to these client needs.

  • Ensure account plans and relationship maps are understood at key accounts and executed by all relevant teams.

  • Ensure the Client Feedback Program is leveraged and action plans are developed sector-wide.

  • Consistent quarterly business & relationship reviews completed and action plans developed by client services team.

  • Ensure the business is clear about sector target metrics and support their achievements.

• Be alert to market opportunities, anticipating, exploiting, and cross-selling effectively.

• A Bachelor’s degree is required; an advanced degree is a plus.

• 10+ years’ experience with a proven track record as a manager of people in a national or global customer service, outsourcing, or professional services environment; demonstrated leadership ability (mentoring, developing, coaching).

• Five+ years of business development experience interfacing with senior-level client contacts; demonstrated ability in developing senior-level client relationships and delivering new business.

• Ability to lead a client through all phases of the sales cycle.

• Ability to explain technical concepts to a non-technical audience.

• Five+ years of P&L management responsibility; understanding of how day-to-day/strategic decisions impact P&L.

• Proven experience in the development, implementation, and management of complex multi-service solutions for clients.

• Comfort leading in a matrix management structure and ability to deal with ambiguity.

• Possess a clear track record of growing business with current and prospective clients with focus on profit (EBIT) and client satisfaction.

• Excellent communication and presentation skills.

• Willingness to travel as necessary (approximately 10%).

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans