Customer Success Manager
About the role
Hiring a full-stack engineer to join our team and focused on product engineering and shipping new features
Things you'll be working on
Owning a portfolio of high-value Replo customers from onboarding through renewal and expansion is the core of this role. Real examples include —
Leading end-to-end onboarding for new customers, including technical setup, first builds, and launch readiness
Working hands-on with customers to build pages, flows, and experiments in Replo that drive real revenue
Acting as the primary point of contact for strategy, execution, and problem-solving
Identifying expansion opportunities — additional projects, higher tiers, services, or usage-based upsells — and executing them naturally through value delivery
Translating customer feedback into clear product insights for the internal team
Helping customers adopt new features, workflows, and best practices as Replo evolves
Managing renewals by ensuring customers clearly understand and feel the ROI they’re getting
Looking for someone who
Can be in office 3–4 days/week in San Francisco
Has experience managing high-value customer relationships (B2B SaaS, agencies, or ecommerce tooling)
Is comfortable being hands-on — building, troubleshooting, and jumping into the product with customers
Has worked with customers who expect speed, clarity, and results
Can operate independently without heavy product or design support
Is ALWAYS MOVING. We don’t over-process accounts at Replo
Has strong written and verbal communication skills
Thinks in terms of outcomes, not feature usage
Is comfortable with ambiguity and defining the right path forward for each customer
Has been burned by poor onboarding or weak account ownership before — and has strong opinions about how it should be done better
Bonus points if you
Have experience working with ecommerce brands, Shopify, or CRO teams
Have worked at an early-stage (Series A or earlier) startup
Have experience upselling, expanding, or renewing contracts based on delivered value
Are technically curious and comfortable working alongside engineers and designers
Have an eye for design or past experience with tools like Figma, Webflow, or page builders
Have built things for customers directly, not just managed timelines
Care deeply about customer trust and long-term relationships
Average salary estimate
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