Customer Success Manager (CSM) (US Remote)
Skills
- 3+ years in customer-facing roles (customer success, account management, sales)
- Strong verbal and written communication with cross-functional teams and clients
- Organizational skills to manage multiple clients and deadlines
- Basic familiarity with compliance frameworks and eagerness to learn
- Experience with SaaS products and CRM tools (Salesforce/HubSpot preferred)
Responsibilities
- Act as primary point of contact for assigned client portfolio and build strong stakeholder relationships
- Understand clients’ business and compliance objectives and provide tailored guidance
- Conduct regular check-ins to drive audit readiness and milestone completion
- Coordinate with delivery, technical, and product teams to ensure timely service execution
- Identify and qualify opportunities for additional services and upsell
- Proactively surface and resolve client issues, escalating when necessary
- Manage multiple client projects simultaneously, tracking tasks and deadlines
Education
- Bachelor's degree (required)
- Relevant certifications or coursework in compliance/audit are a plus
Benefits
- Competitive compensation
- Comprehensive benefits package (medical/dental/vision)
- Remote work and flexible schedule
- Paid time off and holidays
- Professional development and certification support
- Opportunities for career growth at a fast-growing firm
Average salary estimate
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