Territory Account Manager - EU

About The Role

We are looking for a Territory Account Manager motivated to drive new customer growth and build relationships with a portfolio of existing global pharma and biotech customers to help further drive expansion and revenue growth. 

What You’ll Own

• Sales & Revenue Generation:
• Developing and implementing a territory sales plan associated with company’s sales targets
• Maintaining a consistent pipeline of prospects through networking, referrals, industry research, etc.
• Partnering with the pre-sales Product Specialist to provide informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas.
• Developing detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our business value, solution strengths, and differentiation.
• Collaborating with Product Specialists to understand prospect requirements and design optimal solution architectures that align with their scientific workflows.
• Growing the overall business and presence at named accounts, originating new engagements across pharmaceutical development and commercial manufacturing
• Solution Expertise:
• Maintaining an understanding of our platform’s features, functionality, and technical architecture.
• Possessing or developing an understanding of and maintaining expertise in the scientific workflows within pharmaceutical and biotechnology manufacturing, particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM).
• Staying current on industry trends, emerging technologies, and the competitive landscape within the pharma/biotech SaaS space.
• Articulating the value proposition of our platform in the context of customer-specific scientific and business challenges.
• Content and Tool Development:
• Contributing to the development of technical sales collateral, including demo scripts, presentations, FAQs, and technical documentation.
• Identifying opportunities to create reusable solutions, templates, and best practices for common customer use cases.
• Providing feedback to the Product and Engineering teams based on customer interactions and market insights.
• Customer Engagement and Relationship Building
• Building and maintaining strong relationships with key stakeholders within the client organizations, in particular business (PD, MSAT, tech ops), digital/IT and data leadership, and practitioners in pharmaceutical development, tech transfer, and manufacturing, 
• Serving as the primary point of contact for clients, advocating for their needs and interests within the company
• Developing account plans to identify opportunities for upselling or cross-selling additional licenses, products, or services and maximizing client lifetime value
• Managing contract renewals and ensuring that clients continue to derive value from the company’s offerings.
• Partnering with Customer Success to address client concerns or escalations in a timely and effective manner and collaborating with internal teams to find solutions.
• Travel and Industry Participation:
• Traveling to customer sites as needed for meetings, demonstrations, and technical workshops (30% of time).
• Attending industry conferences and events to stay informed about market trends and network with potential customers (20%).

• Strong network of executive leaders within the CMC, research, development, and manufacturing organizations of the Top 100 global pharma and biotech companies
• A minimum of 5 years relevant domain experience in pharmaceutical / biotech CMC, process development, and commercial manufacturing
• A minimum of 7 years management consulting experience within relevant domains above and/or leading technology transformations in the pharmaceutical industry
• Proven experience originating a large, steady sales pipeline through lead generation and/or network-driven sales
• Experience leading successful RFI/RFP responses, coordinating cross-functionally to respond to inquiries spanning user requirements, commercial offer, professional services and beyond
• Experience implementing CMC or CMC-adjacent technology solutions in the pharmaceutical industry
• Strong executive communication skills and executive presence
• Creative thinking and problem-solving aptitude
• Degree in a scientific or engineering discipline
• Willingness to travel frequently in your territory

• Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs.
• Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity.
• Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire.
• Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time!
• Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin).
• Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!