Client Success/Inside Sales: Nonprofit SaaS

Job Title: Client Success/Inside Sales Manager
Location: Remote
Team: Growth

About POINT:

POINT equips 5,000+ nonprofits with easy-to-use, powerful tools to manage their volunteer programs and expand their impact. We help organizations coordinate millions of volunteer hours and manage hundreds of thousands of volunteers—without the stress.

Think of POINT as if Eventbrite and Salesforce combined, just for nonprofit volunteer management. That’s us. Our mission is to empower nonprofit leaders with intuitive, effective tech that transforms burnout into sustainable growth.

We’re proud to bring together top-tier talent from companies like Peloton, Google, and Abercrombie—alongside nonprofit veterans who keep us focused on building the solutions nonprofits truly need. Nonprofits love us—we’re ranked among the top 50 nonprofit tools in the country, and our support team is rated #1 in customer satisfaction.

Role Summary:

As a Client Success & Inside Sales team member, you’ll be key to POINT’s continued growth by supporting new and existing nonprofit clients. You’ll be the first face many organizations interact with—helping onboard new customers, nurturing relationships, identifying upsell opportunities, and driving retention and satisfaction.

This is a role perfect for someone who thrives on helping others succeed, loves systems and structure, and thrives in a face paced environment.

What You’ll Do:

• Support and Grow Relationships: Build strong connections with nonprofit clients. Understand their goals and ensure they’re getting the most out of POINT’s tools.

• Onboard with Excellence: Lead onboarding and training sessions and product walkthroughs for new clients from Enterprise clients to small nonprofits.

• Drive Retention and Expansion: Identify upsell or upgrade opportunities by understanding client needs and usage.

• CRM Management: Track interactions, usage, and opportunities in our CRM to ensure clean, accurate reporting.

• Client Advocacy: Serve as a bridge between clients and internal teams—gather feedback, share insights, and help shape product improvements.

• Internal Collaboration: Work closely with the Sales, Product, and Support teams to ensure smooth client experiences and transitions.

• Stay Informed: Keep up with nonprofit sector trends and challenges to better advise and support clients.

Qualifications:

• Experience: 2+ years in customer success, account management, or inside sales—preferably in SaaS, nonprofit, or tech environments.

• CRM-Savvy: CRM experience (Hubspot, Salesforce or other) is required.

• Tech-Savvy: Comfortable learning new platforms and guiding others through them.

• Customer-Centered: Strong communication and relationship-building skills with a proactive, problem-solving attitude.

• Organized: Detail-oriented and able to manage multiple accounts, deadlines, and follow-ups effectively.

• Self-Starter: Thrives in a fast-paced, remote setting with minimal supervision.

• Bonus: Experience working with or for nonprofits, and/or supporting volunteer programs or nonprofit CRMs.

Compensation

• Base Salary: $60,000–$80,000/year, commission is uncapped
  Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
  

Benefits with Us:

• Remote Flexibility: Work from anywhere in the U.S. (East Coast or Central Time preferred)

• Insurance: Medical (or stipend), dental, and vision coverage

• Retirement: 401(k) with a 4% employer match

• Time Off: Uncapped vacation (minimum 2 weeks) and a year-end, company-wide shutdown

• Parental Leave: Paid leave for both primary and secondary caregivers

• Home Office Support: Stipend for laptops, monitors, and other tech essentials

• Volunteer Time Off: Paid time to give back—of course

• Mission-Driven Work: Come to work knowing that what you do powers millions of volunteer hours each year

POINT is an Equal Opportunity Employer. We welcome applicants from all backgrounds and evaluate all candidates without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.