Sales Operations Manager

Join the team at Prescott’s, Inc. — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Prescott's, Inc.

As the Sales Operations Manager, you will serve as a key operational leader, dedicated to optimizing the performance of the Commercial Sales organization. With an emphasis on supporting inside sales teams and maintaining robust sales infrastructure, the manager oversees both the Inside Sales Lead Generation team and the Renewal and Warranty Conversion inside sales team. This responsibility includes coaching team members, streamlining processes, and ensuring that performance targets are consistently achieved.

The Sales Operations Manager is also the principal owner of essential sales systems and processes, such as CRM administration, management of customer master data, and oversight of contracting and proposal processes. A strong orientation toward data and reporting is required, as the manager is responsible for preparing executive-level reports to aid business reviews and board meetings. Through a commitment to operational excellence, the manager enhances sales productivity and provides crucial insights that enable sales leadership to make informed, data-driven decisions.

This position is located onsite in Monument, CO.

Responsibilities:

• Supervise and develop the Inside Sales Lead Generation team to ensure a consistent pipeline of qualified sales opportunities for the field organization.
• Lead and manage the Renewal and Warranty Conversion inside sales team to drive customer retention and maximize upsell and cross-sell opportunities.
• Provide ongoing coaching, performance feedback, and mentorship to inside sales representatives to foster a high-performing and accountable team culture.
• Define, track, and analyze key performance indicators (KPIs) to measure sales productivity, conversion rates, and overall team effectiveness.
• Serve as the primary functional administrator for the Customer Relationship Management (CRM) system, focusing on user adoption, data integrity, and process optimization.
• Oversee the accuracy and quality of customer master data to ensure precise reporting, territory alignment, and compliance with regulatory standards.
• Streamline sales operations processes, including contracting, proposal generation, and opportunity management, to improve efficiency and consistency.
• Troubleshoot and resolve day-to-day CRM and process issues to minimize disruptions for the sales team and maintain workflow continuity.
• Develop and deliver executive-level reports, dashboards, and analyses for sales leadership, quarterly business reviews, and board presentations.
• Leverage sales data and analytics to identify trends, deliver accurate forecasts, and provide actionable insights that drive strategic decision-making.
• Collaborate with Sales Enablement to document, standardize, and continuously improve critical sales processes, including lead-to-opportunity, forecasting, and contracting workflows.
• Support onboarding and ongoing training for sales team members to enhance system proficiency and promote adherence to best practices.
• Partner cross-functionally with leadership, finance, and operations to ensure alignment between sales strategy, performance metrics, and business objectives.

• High School Diploma required, Associate or Bachelor’s Degree preferred.
• 3-7 years of progressive experience in Sales, Sales Operations, Sales Enablement, or a closely related role.
• Experience within the healthcare, medical device, or life sciences industry preferred
• Demonstrated experience in managing or mentoring small teams, preferably in an Inside Sales or Lead Generation environment.
• Strong proficiency in CRM administration and management, such as Salesforce or NetSuite.
• Proficiency with Microsoft Project and PowerPoint
• Proven ability to create impactful executive reports and present data-driven insights to senior leadership.
• Comprehensive understanding of sales processes, data hygiene, and the sales lifecycle from lead management through contracting.
• Exceptional organizational, analytical, and project management skills.

Salary range: $110,000 - $150,000 per year + commission (total earnings ranging from $150k-$200k annually)

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

* Paid time off

* Healthcare insurance (medical dental, and vision coverage)

* Accident insurance, critical illness, and hospital indemnity insurance

* Short term (employee paid) and long-term disability (employer paid)

* Life insurance (including supplemental, spouse and child)

* 401K plan with company matching

* Continuous learning and development - offering opportunities for training, workshops, and certifications

* Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive