Sr. Sales Operations Manager

About this role

PetDesk is seeking a Senior Sales Operations Manager to own and drive the strategy, systems, and structure behind our high-growth Sales organization. This is a strategic, autonomous role for an experienced operator who can see the big picture, define what “great” looks like, and independently execute against it. You’ll be responsible for leading the design and implementation of scalable processes, insights, and infrastructure that optimize the full revenue engine — from lead generation through retention and expansion. You’ll be a thought partner to GTM leadership, and a system architect who turns strategy into execution.

• Own Sales Operations strategy end-to-end — define priorities, build a roadmap, and deliver measurable outcomes that align with company goals
• Partner with Sales, Customer Success, and Marketing leadership to shape go-to-market design: segmentation, territories, quota setting, comp planning, and process optimization
• Build and maintain trusted reporting infrastructure (e.g., dashboards, forecasts, pipeline analytics) to drive insight-based decision-making
• Lead the evaluation, implementation, and ongoing optimization of tools like Salesforce, Gong, RingCentral, and others
• Partner closely with Enablement to uncover insights from sales data and translate them into actionable strategies that drive rep success
• Identify inefficiencies across the revenue lifecycle and implement cross-functional solutions to unlock scale
• Develop frameworks for forecast accuracy, deal hygiene, and rep productivity; own the rhythm of business for sales performance review

• Revenue leaders have real-time visibility into performance and can act on insights confidently
• Systems and processes support growth — not bottleneck it
• Sales reps are more productive and better enabled to focus on high-impact work
• GTM strategy is operationalized effectively, with clear measurement of results

• 6–10 years of Sales or Revenue Operations experience in SaaS or tech-enabled services
• Proven ability to operate independently, make strategic decisions, and see them through to execution
• Deep Salesforce expertise — both as a systems thinker and as a practical admin/configurator (certification a plus)
• Skilled at designing and interpreting dashboards, reports, and KPIs that drive business decisions
• Strong cross-functional communicator and stakeholder manager — you build trust and influence across Sales, CS, and Marketing
• Experience designing comp plans, renewal models, health scores, and other GTM levers
• A bias for action, a love of efficiency, and a mindset of continuous improvement

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5% 
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available 
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 12 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports more than 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

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