Provider Onboarding Specialist
Fast Facts
Join Parallel as a Provider Onboarding Specialist, where you'll facilitate engaging training sessions and support providers in their onboarding journey within a mission-driven organization.
Responsibilities: Lead trainings, Q&A sessions, and meetings; maintain training materials; track onboarding metrics; and foster an inclusive learning environment.
Skills: 2-3 years of onboarding or training experience, strong communication and customer service skills, and proficiency in virtual training platforms and Google Suite.
Qualifications: Bachelor's degree, experience in a healthcare or remote setting preferred, and familiarity with LMS tools.
Location: Fully Remote, United States
Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $75,000.
Job Details
Role Type: Full-Time
Location: Fully Remote, United States
Reports to: Onboarding and Training Manager
About This Role
Are you ready to make a difference? Parallel is seeking a mission-driven Provider Onboarding Specialist to join our team! Our mission of delivering exceptional special education services to all students who need them rests on an amazing team of providers. As an Onboarding Specialist, You’ll deliver engaging training and live sessions, facilitate meetings, and support providers through onboarding. You’ll keep materials up to date, track progress, and ensure a positive, high-quality onboarding experience.
This is a great opportunity for someone who wants to:
- Enjoys facilitating learning and leading meetings in an engaging, audience-focused way.
- Brings a positive, collaborative attitude and strong interpersonal skills.
- Thrives in a fast-paced, startup environment, ready to jump in and get things done.
- Wants to make a meaningful impact in a mission-driven, team-oriented organization.
What You’ll Do
- Onboarding Facilitation
- Lead weekly orientations, Q&A sessions, and provider meetings to support a smooth onboarding journey.
- Deliver demos, coaching, and ad-hoc trainings with enthusiasm as providers reach onboarding milestones.
- Foster an inclusive, engaging environment that promotes participation and confidence.
- Learning Experience & Continuous Improvement
- Keep training materials and resources updated across platforms in partnership with SMEs.
- Design interactive sessions using adult learning principles and real-time feedback.
- Track and report on attendance, engagement, and onboarding metrics to drive improvements.
- Identify opportunities for peer mentoring and ongoing provider support.
What You’ll Need
This position will be a perfect fit for someone with 2-3 years of experience in onboarding, administration, training and delivery in healthcare or remote setting.
- A bachelor's degree
- 2–3 years of experience in onboarding, teaching, training, or facilitation (education, healthcare, or remote setting preferred)
- Strong communication and interpersonal skills with the ability to engage diverse audiences.
- Strong customer service mindset with focus on employee engagement and success.
- Experience facilitating virtual onboarding and training using platforms like Google Meet, Zoom, and familiarity with using an LMS.
- Proficiency with tools such as Google Suite and tracking/management systems (e.g., Zendesk, AirTable).
- Ability to adapt quickly to changing policies, training needs, and provider feedback.
Bonus Points If You Have:
- Experience in a high-growth start-up or other fast-paced environment
- Background in a behavioral health company or organization.
Average salary estimate
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Our mission is to empower students who learn or think in different ways. Our vision is to change what is possible, creating the best version of the world by removing barriers preventing the best and brightest students from achieving their dreams.
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