Localization Manager

About the Role

OpenAI is looking for a Localization Manager to lead and scale localization efforts across the company, ensuring our products and content resonate with users globally. Reporting into the Marketing org, this role will focus on marketing surfaces first (openai.com, chatgpt.com, campaigns, SEM, SEO, ASO and other marketing assets), while partnering closely with Product, Help Center, AI Academy, Trust Portal, Legal, and regional teams to deliver consistent, high-quality localized experiences.

In this role, you will:

• Drive localization strategy and execution across marketing surfaces (websites, campaigns, education content) with alignment to Product and other orgs.

• Partner with Product and Web Engineering to improve localization workflows and internationalization infrastructure.

• Pilot and scale AI-first translation workflows with human-in-the-loop review, balancing speed, cost, and quality.

• Manage vendor and linguist relationships, sourcing and onboarding high-quality talent in priority markets.

• Collaborate with GTM, Product Ops, Partnerships, Legal, and regional teams to prioritize languages, align on launch timing, and ensure the right surfaces are localized for the right audiences.

• Oversee glossary, style guide, and terminology management across all languages for consistency across product and marketing.

• Lead linguistic QA and quality review processes, ensuring localized content meets high standards.

• Build lean, scalable processes to support global growth while maintaining efficiency and impact.

You might thrive in this role if you have:

• Proven experience managing localization across marketing, product, and cross-functional surfaces in a global tech environment.

• Strong knowledge of localization workflows, tools (TMS, CMS, connectors, APIs), and infrastructure.

• Experience piloting AI/ML-assisted translation workflows with human-in-the-loop QA.

• Demonstrated ability to partner with multiple functions (marketing, product, engineering, legal, customer education, trust) to deliver global launches.

• Skilled in vendor and linguist management; experience sourcing for priority markets.

• Strong communication and project management skills, with ability to balance multiple priorities.

• Impact-driven and resourceful. Able to deliver high-quality outcomes with lean resources.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.