Box Office Coordinator | Full-Time | PeoplesBank Arena
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Box Office Coordinator assists the Box Office Manager with day-to-day operations at the box offices at the PeoplesBank Arena in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.
This role pays an hourly rate of $20.00-$22.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until December 26, 2025.
About the Venue
The PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.
The PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. The PeoplesBank Arenaentertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.
The PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.
Responsibilities
- Process financial reconciliations such as daily reports, event statements and monthly reports
- Assist Box Office Management with supervision of Box Office staff, including hiring, and training
- Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
- Oversee the maintenance and reporting of ticket scanners
- Responsible for cash handling and box office controls
- Supervise and oversee all financial settlements regarding sellers and seller recaps
- Provide professional customer service to patrons and clients
- Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
- Assist in the maintenance of marketing/trade/comp policies for all events
- Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
- Perform daily vault audits
- Track and manage daily, weekly, monthly sales reports
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Perform all duties of the Box Office Managers in their absence
- Other duties and responsibilities as assigned
Qualifications
- Bachelor’s Degree from an accredited college or university
- 1-2 years of experience in a Customer Service environment
- 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Ticketmaster and/or Paciolan ticketing systems
- Strong oral and written communication skills required
- Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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