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Manager - Front of House - Oakway Center Rack image - Rise Careers
Job details

Manager - Front of House - Oakway Center Rack

Job Description

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.  

A day in the life… 

  • Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards 

  • Recruit, hire, train, develop and motivate your team – their success is your success 

  • Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales 

  • Create a solid business plan that enables your team to work together to meet service and sales goals 

  • Support the success of your department by driving continuous improvements 

 You own this if you have… 

  • For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred

  • For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred

  • 1+ years of successful retail management experience 

  • The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders

  • Exceptional customer service skills and a passion to inspire others to deliver outstanding service

  • Dynamic leadership skills and a proven ability to motivate and develop future leaders

  • A proven track record of using key metrics to identify opportunities and drive business

  • Effective communication skills

  • The ability to work a flexible schedule based on business needs, including evenings and weekends

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$23.10 - $37.00 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

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Average salary estimate

$62504 / YEARLY (est.)
min
max
$48048K
$76960K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

8 jobs
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Casual Dress Code
Startup Mindset
Emails over Meetings
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Mixe-Ability Accomodations
Performance Bonus
Fully Distributed
Family Medical Leave
Child Care stipend
Onsite Child Care
Vision Insurance
Dental Insurance
Life insurance
Disability Insurance
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
August 22, 2025
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