Customer Success, Enterprise

About Noetica

Noetica is solving critical NLP problems at the heart of the trillion-dollar capital markets ecosystem with an in-house machine learning platform and decades of ML PhD expertise. Founded in 2022 and based in New York, our high-caliber team is dedicated to bringing innovation and efficiency to legal and financial industries.

We count many of the top law firms in the world among our customers.

To date we have raised ~$30M with our last round (Series A) led by Lightspeed.

We're fortunate to have been featured in Wall Street Journal, Bloomberg, and American Banker, amongst others, and named a top AI company 2024 and 2025 by Business Insider, CB Insights, and others.

The Opportunity

The global capital markets are among the largest markets in the world valued at $50T+ and growing. Transactions in these markets are complex. Critical, nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms.

About the Role

We're seeking a Customer Success Manager (CSM) to own the success of our most prestigious enterprise accounts. This role blends implementation, relationship management, and long-term adoption strategy. You'll partner with top-tier clients to ensure seamless onboarding, drive measurable value, and build trusted relationships with senior stakeholders.

This is a hands-on role for someone who thrives in high-stakes environments and is motivated by helping clients succeed with complex, business-critical technology.

Responsibilities

Implementation & Onboarding

• Lead enterprise implementations end-to-end, including SSO setup, integrations, data/configuration, and training coordination

• Develop rollout plans tailored to practice groups, regions, or business units

• Ensure clients are set up for long-term success with a smooth handoff from sales

Account Management & White-Glove Service

• Act as the day-to-day point of contact for senior stakeholders at top firms and institutions

• Deliver a high-touch experience, anticipating needs and tailoring engagement to each account

• Build trust with executive sponsors, practice leaders, and operations teams

Adoption & Value Delivery

• Monitor usage and adoption, proactively intervening to drive engagement

• Facilitate office hours, training sessions, and ongoing enablement

• Translate platform usage into business outcomes through reporting, ROI insights, and success stories

Growth & Renewals

• Partner with Sales and leadership on renewal and expansion strategies

• Identify opportunities for broader adoption across practice groups

• Support business reviews (QBRs) and executive check-ins with data-driven updates

Internal Collaboration

• Work closely with Product and Engineering to advocate for enterprise client needs

• Share feedback that informs roadmap prioritization and service improvements

• Contribute to refining customer success playbooks and best practices

Qualifications

• 5–7 years of experience in customer success, account management, or consulting, ideally in SaaS

• Proven success managing prestigious or global enterprise accounts with high expectations and complex requirements

• Hands-on experience leading implementations or onboarding (SSO, integrations, data/configuration)

• Excellent communication and executive presence; able to influence at partner/VP level

• Strong project management skills with the ability to juggle multiple workstreams

• Prior experience in legal tech, fintech, or professional services is strongly preferred

What You'll Bring

• A "white-glove" service mentality — proactive, polished, and dependable

• Comfort working across technical and business stakeholders

• A consultative, outcomes-oriented approach to relationship management

• The ability to turn adoption metrics into compelling client value stories

Compensation

The reasonably estimated yearly salary for this role is $150,000-$195,000 USD. You will also be entitled to receive a OTE bonus, significant early stage equity package and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Benefits

We offer numerous employee benefits, including:

• Medical, dental, and vision insurance with 100% employer-paid premiums for employees and 65% for dependents

• Hybrid in-office schedule

• Amazing office location next to Bryant Park/Grand Central

• 401(k) retirement plan

• Wellhub (Gympass) fitness membership

• Unlimited PTO

• Unlimited sick days

• Company offsites

• Commuter benefits

Equal Opportunity Employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply—just email us at [email protected]. We hope you can join us.