Senior Customer Success Manager
Pacific Time Zone requirement: You must be based in the Pacific Time Zone (PT) to align with our needs.
The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market.
As a Customer Success Manager at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value and seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.
Responsibilities
Achieve and exceed revenue targets
Manage customer success and ensure customers realize the full value of the Nightfall platform
Develop and deliver a roadmap to success, advising customers to reach business goals
Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness
Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals
Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement
Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security
Qualifications
5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings
You have strong interpersonal communication (verbal and written) and organizational skills
You prioritize customer experience with a focus on customer happiness and retention
You drive to understand customers’ business goals, anticipate future needs, and identify solutions
You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales
You have proven capacity to develop relationships and optimize enterprise customer accounts
You have strong business acumen and an interest in machine learning & information security
You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
You’re resourceful - you may not have all the answers, but you know how to find them
Willingness to travel ~25% of the time to meet customers in-person
Average salary estimate
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