Director of Client Engagement

Manages day-to-day MSP program delivery while carrying direct revenue targets for assigned accounts. Focus on fulfilling client needs and growing revenue directly from those accounts.

Job Details:

Assumes responsibility for tactical execution.

• Runs the day-to-day of assigned programs and directly manages client delivery.

Assumes responsibility for managing the execution of specific MSP programs and direct clients.

• Coordinate recruiting, compliance, and fulfillment to meet SLAs.
• Follow established processes; meet KPIs; escalate issues and implement improvements at the account level.
• Partner with internal teams to deliver for assigned programs.

Assumes responsibility for establishing and maintaining effective working relationships with team members.

• Maintains effective relationships with team members and clients within assigned programs.
• Attends meetings as required (both virtually and/or in-person as required). Examples include mandatory internal meetings as needed and required, as often as monthly or quarterly, in-person meetings with clients, conferences, events, seminars, etc.

Assumes responsibility for revenue accountability.

• Carries a quota or target for revenue expansion within MSPs and direct business.
• Measured on fill rate, direct revenue booked, margin of assigned accounts.

Job Qualifications:

Education/Certification:      

• Bachelor’s Degree              

Eligibility Requirements:  

• All candidates must be able to fulfill E-verify requirements.

Required Knowledge:  

•  Strong client-facing and operational skills.

Experience Required:       

• 5+ years in healthcare staffing/MSP management with revenue responsibility.

Skills/Abilities:       

• Emphasis on execution, account growth, meeting daily operational and revenue goals.

Work Schedule:          

•   This is a full-time hybrid position. Standard business hours are Monday through Friday 8:30 a.m. to 5:30 p.m. Additional time outside of these hours may be needed to complete the essential functions of the job.              

Job Abilities and Requirements:

Reasoning Ability:          

• Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:         

• Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; ability to use decimals and compute ratios and percentages.

Language Ability:

• Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. 
•  Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. 
•  Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary

Technological Ability:   

• Competent in the use of MS Word and Excel.
• Be familiar with and can learn applications such as financial applications and other company applications and systems required by job content.