Associate Customer Success Manager, SMB/Scale Team

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Customer Success Manager, SMB/Scale Team in the United States.

The Associate Customer Success Manager will play a key role in driving customer satisfaction, engagement, and growth across small to mid-sized school districts. This role focuses on onboarding new clients, ensuring successful adoption of solutions, and maintaining strong relationships with district leaders. You will analyze usage data, provide actionable insights, and collaborate with cross-functional teams to improve customer outcomes. The position requires a proactive, entrepreneurial mindset, excellent communication skills, and the ability to manage multiple accounts simultaneously. You will contribute to the renewal process, support product enhancements through structured feedback, and participate in occasional travel for training or strategic meetings.

Accountabilities

• Lead onboarding for new districts, including project kickoff, data integration, and training sessions.
• Monitor district engagement, usage, and outcomes, identifying areas for improvement and proactive intervention.
• Build and maintain executive-level relationships to ensure customer satisfaction and retention.
• Facilitate the renewal process, including quotes, approvals, and contract signatures.
• Collect and provide structured feedback to product teams based on customer interactions.
• Maintain accurate account records in CRM platforms such as Salesforce or Gainsight.
• Document challenges, continuously define problems, and collaborate with team members to enhance processes.

• 2+ years of professional experience; customer success or SaaS implementation experience preferred.
• Strong interpersonal, project management, and multitasking skills.
• Ability to work effectively in a remote environment and travel up to 10% for customer meetings or company events.
• Positive attitude and ability to remain optimistic in high-pressure situations.
• Proactive, entrepreneurial mindset with strong initiative and problem-solving abilities.
• Capability to manage multiple accounts, close renewal agreements, and identify expansion opportunities.
• Technical proficiency with Google Suite, Apple/Mac systems, and CRM platforms.

• 100% employee health care coverage, including dental and vision.
• 401(k) with company matching.
• Paid parental leave.
• Subsidized gym membership and remote work stipend.
• Annual team offsite and opportunities for professional growth.
• Competitive salary range: $55,000 – $65,000 USD, commensurate with experience and location.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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