Public Sector Customer Success Manager
Skills
- Knowledge of Git and common branching strategies
- Understanding of software development lifecycle (SDLC) and development pipelines
- Familiarity with CI/CD and DevSecOps practices
- Proven Customer Success or account management experience driving adoption, retention, and growth
- Strong verbal, written, presentation, and stakeholder communication skills
- Project management and organizational skills
- Analytical and technical problem-solving ability
- Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee)
Responsibilities
- Own a book of assigned public sector customers to increase adoption, satisfaction, retention, and growth
- Translate pre-sales command plans into actionable objectives and measurable customer outcomes
- Guide customers on GitLab platform best practices, common use cases, and future adoption paths
- Act as the primary liaison for escalations and cross-functional collaboration with Support, Product, Engineering, Sales, and Professional Services
- Monitor product releases and remain up-to-date on GitLab features and roadmap relevant to public sector customers
- Develop and execute adoption and expansion strategies, including success plans and health monitoring
Education
- Bachelor’s degree or equivalent experience preferred
- Relevant technical certification or coursework is a plus
Benefits
- Health, financial, and well-being benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Home office equipment support
- Team Member Resource Groups (inclusion & ERGs)
Average salary estimate
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GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
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