Account Manager
Skills
- 3+ years in Account Management, Customer Success, or Sales in B2B SaaS
- Proven track record managing renewals, upsells, and cross-sells in a quota-carrying role
- Strong written and verbal communication skills
- Experience with Salesforce or similar CRM and forecasting
- Ability to work cross-functionally in a fast-paced environment
- Customer-first mindset with strong organizational attention to detail
- Familiarity with privacy, security, or compliance SaaS tools is a plus
Responsibilities
- Drive customer renewals end-to-end to maximize retention and minimize churn
- Identify, position, and close upsell and cross-sell opportunities within existing accounts
- Build deep, trusted relationships by aligning customer business goals with DataGrail solutions
- Maintain accurate forecasting and account health reporting in Salesforce
- Collaborate with Customer Success, Product, and Support to deliver a world-class customer experience
- Educate customers on new features and ensure successful product adoption
- Communicate ROI and validate the impact of the platform for customers
- Capture and share customer feedback to influence product roadmap and go-to-market strategy
Education
- Bachelor’s degree or equivalent experience preferred
Benefits
- Equity for full-time employees
- Health, dental & vision insurance plans
- Remote-first working environment
- 401(k) savings plan
- Parental leave and wellness benefits
- Flexible time off and paid holidays
- Work from home stipend
Average salary estimate
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